Services for Exchange Server 2007 or Exchange Server 2010 cannot start automatically after you install Exchange Server 2007 and Exchange Server 2010 on a global catalog server

When you install Microsoft Exchange Server 2007 or install Microsoft Exchange server 2010 on a global catalog server, Exchange Server services cannot start. However, you can start other services manually. Servers in this configuration may take a long time to shut down. Additionally, the following events are logged:

Event ID : 1005
Source : MSExchangeSA
Category : General
Type : Error
Description : Unexpected error The Local Security Authority cannot be contacted ID no: 80090304 Microsoft Exchange System Attendant occurred.

Event ID: 2601
Source: MSExchange ADAccess
Category: General
Type: Warning
Description: Process MSEXCHANGEADTOPOLOGY (PID=1624). When initializing a remote procedure call (RPC) to the Microsoft Exchange Active Directory Topology service, Exchange could not retrieve the SID for account <WKGUID=DC1301662F547445B9C490A52961F8FC,CN=Microsoft Exchange,CN=Services,CN=Configuration,...> - Error code=80040934. The Microsoft Exchange Active Directory Topology service will continue starting with limited permissions.

Event ID: 1121
Source: MSExchangeIS
Category: General
Type: Error
Description: Error 0x96e connecting to the Microsoft Active Directory.

Event ID: 5000
Source: MSExchangeIS
Category: General
Type: Error
Description: Unable to initialize the Microsoft Exchange Information Store service. - Error 0x96e.

Note Exchange servers have less dependency on the Microsoft Exchange System Attendant. The Microsoft Exchange Information Store service no longer depends on the Microsoft Exchange System Attendant. Therefore, the symptoms that are described in this article may differ from the symptoms that you may experience in an earlier version of Microsoft Exchange Server.

This problem occurs because the domain controller and other Exchange-Server-dependent services do not start completely when Exchange Server 2007 or Exchange Server 2010 try to start.

To work around this problem, use one of the following methods.

Method 1: Manually start the services

Microsoft Windows will inform you that there was a problem with the starting of the Exchange Server services. When this occurs, log on to the server, and then manually start all required Exchange Server services.

Note Monitoring software will also notice that Exchange Server is not running.

On a server that uses a suitable uninterruptible power supply (UPS), restarts are generally overseen by an administrator.

Note Risks that cause additional downtime include unattended restarts or restarts that are generated by other employees.

Method 2: Change the dependencies

An Exchange Server service does not depend on other Exchange Server services that depend directly on the Netlogon service and on the LSASS service.
To have us change the dependencies for you, go to the "Fix it for me" section. If you prefer to change the dependencies yourself go to the "Let me fix it myself" section.

Fix it for me

To change the dependencies automatically click the Fix this problem link. Then, click Run in the File Download dialog box and follow the steps in this wizard.




Note this Fix it solution works for all languages. However, for some languages, the wizard text may be in English

Note if you are not on the computer that has the problem, save the Fix it solution to a flash drive or a CD and then run it on the computer that has the problem.

Let me fix it myself

• To change the dependencies yourself on a Windows Server 2003-based server, use the values in the following table to determine the appropriate values for the dependencies:
  Collapse this tableExpand this table

  Registry path	Registry subkey (Multi_SZ)	Registry value
  HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\MSExchangeSA	DependOnService	EventLog, NtLmSsp, RPCSS, LanmanWorkstation, LanmanServer, Netlogon
  HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\MSExchangeADTopology	DependOnService	Netlogon
  HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\MSExchangeIS	DependOnService	Netlogon

• To change the dependencies yourself on a Windows Server 2008-based server, use the values in the following table to determine the appropriate values for the dependencies:
  Collapse this tableExpand this table

  Registry path	Registry subkey (Multi_SZ)	Registry value
  HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\MSExchangeSA	DependOnService	EventLog, RPCSS, LanmanWorkstation, LanmanServer, Netlogon
  HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\MSExchangeADTopology	DependOnService	Netlogon
  HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\MSExchangeIS	DependOnService	Netlogon

Note If any Windows service cannot start, Exchange Server will not start. However, the method should reduce the time that is required to shut down the server.

Method 3: Use the BootPause registry key to delay the startup of Exchange Server

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:

Add the following registry key to the affected server to delay the initial attempt to start the Microsoft Exchange System Attendant. Note A value of 120 is very high. More time may be added to start the server. You can select values that are less than 120. However, selecting the correct value depends on several factors.

You may also have to set the other Exchange Server services to depend on the Microsoft Exchange System Attendant, as in the following example. If you do not set the other Exchange Server services to depend on the Microsoft Exchange System Attendant, other Exchange Server services that access the directory will also fail. Services that depend on the Microsoft Exchange System Attendant could lead to other services being shut down when you restart the Microsoft Exchange System Attendant.

Method 4: Set the Microsoft Exchange System Attendant and other services to restart automatically

Any service can be configured to restart automatically. If a service fails several times, let the service continue to restart on its own.

If you do not have monitoring software or monitoring event logs, the problem on the server will continue to occur. Method 4 will not resolve the problem. Additionally, the errors will still be logged. However, the Exchange Server services will eventually start.

To have us configure the Exchange Server services to restart automatically, go to the "Fix it for me" section. If you prefer to configure the Exchange services yourself go to the "Let me fix it myself" section.

Fix it for me

To fix this problem automatically click the Fix this problem link. Then, click Run in the File Download dialog box and follow the steps in this wizard.




Note this Fix it solution works for all languages. However, for some languages, the wizard text may be in English

Note if you are not on the computer that has the problem, save the Fix it solution to a flash drive or a CD and then run it on the computer that has the problem.

Let me fix it myself

To configure a service to restart automatically, follow these steps:

1. Open the properties of the Microsoft Exchange System Attendant in the Services MMC snap-in.
2. Click Recovery.
3. In the First failure box, click Restart the Service to restart the service on the first failure.
4. In the Restart Service After box, type 3 so that the service restarts after three minutes.
5. Repeat steps 1 to 4 for each Exchange Server service that does not start.
   
   Note You will not have to modify some newer Exchange Server services. For example, the Microsoft Exchange Transport service contains restart logic.

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Even after you follow the steps in this article, you may still have to set the other Exchange Server services to depend on the Microsoft Exchange System Attendant, as in the following example.Caution

• If you do not set the other Exchange Server services to depend on the Microsoft Exchange System Attendant, other Exchange Server services that access the directory will also fail.
• Services that depend on the Microsoft Exchange System Attendant could lead to other services being shut down when you restart the Microsoft Exchange System Attendant.

Exchange Server has encountered this problem since Microsoft Exchange 2000 Server. Generally, we do not recommend running Exchange Server on a server that uses the Active Directory directory service. However, we recognize that this configuration is necessary. Additionally, we do support running Exchange Server on a server that uses Active Directory.

This problem persists in Exchange Server 2007 and in Exchange Server 2010. Some newer services such as the Microsoft Exchange Transport service have built-in solutions to this problem. However, fixing this problem for older services is very complex. We hope to minimize this problem in future versions of Exchange Server.