Article ID: 940970 - Last Review: August 24, 2007 - Revision: 2.1

Error message when you try to perform a file backup operation or a system restore operation in Windows Vista: "Incompatible version of the serializing package. (0x80070724)"

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SYMPTOMS

When you try to perform a file backup operation or a system restore operation in Windows Vista, you may receive the following error message:

Incompatible version of the serializing package. (0x80070724)

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CAUSE

This problem occurs because the backup metadata that is stored in the volume snapshot files is corrupted.

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RESOLUTION

To resolve this problem, remove the volume snapshot files that contain the corrupted metadata. To do this, follow these steps:

Click Start
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, click All Programs, click Accessories, and then right-click Command Prompt.
Click Run as administrator.

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If you are prompted for an administrator password, type the password. If you are prompted for confirmation, click Continue.
At the command prompt, type the following command, and then press ENTER:
vssadmin list shadowstorage /for=c:
Note the Maximum Shadow Copy Storage Space value.
At the command prompt, type the following command, and then press ENTER:
vssadmin resize shadowstorage /for=c: /on=c: /maxsize=300mb
Close the Command Prompt window.
Change the system settings. To do this, install a Windows component, or uninstall a Windows component. For example, install the FreeCell program to change the system settings, or uninstall the FreeCell program to change the system settings. To install the FreeCell program, or to uninstall the FreeCell program, follow these steps:
1. Click Start
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  , type Programs and Features in the Start Search box, and then click Programs and Features in the Programs list.
2. Under Tasks, click Turn Windows features on or off.
  
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  If you are prompted for an administrator password, type the password. If you are prompted for confirmation, click Continue.
3. Expand Games. If the FreeCell check box is selected, click to clear the FreeCell check box, and then click OK. If the FreeCell check box is not selected, click to select the FreeCell check box, and then click OK.
Reset the Maximum Shadow Copy Storage Space value to the default value. To do this, follow these steps:
1. Click Start
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  , click All Programs, click Accessories, and then right-click Command Prompt.
2. Click Run as administrator.
  
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  If you are prompted for an administrator password, type the password. If you are prompted for confirmation, click Continue.
3. At the command prompt, type the following command, and then press ENTER:
  vssadmin resize shadowstorage /for=c: /on=c: /maxsize=original value
  Note The original value placeholder represents the value that you noted in step 4.
4. Close the Command Prompt window.

Note If you uninstalled the FreeCell program, and you want to install the program again, repeat step 7. In step 7c, click to select the FreeCell check box.

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