Select the product you need help with
- Internet Explorer
- Windows Phone
- More products
Error message when you perform a copy-and-paste operation or a drag-and-drop operation on a Windows XP SP2-based computer: "ApplicationName has encountered a problem and needs to close"
Article ID: 941077
On a Windows XP Service Pack 2 (SP2)-based computer, you run an application that uses the Microsoft Rich Edit 2.0 component. When you perform a copy-and-paste operation or a drag-and-drop operation in the rich edit control of the application, the application may stop unexpectedly. Additionally, you may receive the following error message:
This problem occurs if the application uses the PFM_BORDER parameter and the wBorderSpace parameter in the PARAFORMAT2 structure.
ApplicationName has encountered a problem and needs to close. We are sorry for the inconvenience.
This problem occurs because the Rich Text Format (RTF) writer and the RTF reader do not check borders in Windows XP SP2. Therefore, when you perform a copy-and-paste operation or a drag-and-drop operation in the rich edit control, an access violation occurs. This access violation causes the application to stop unexpectedly.
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
PrerequisitesTo apply the hotfix, you must have Windows XP Service Pack 2 (SP2) installed on the computer.
Restart requirementYou do not have to restart your computer after you apply this hotfix.
Hotfix replacement informationThis hotfix does not replace any other previously released hotfixes.
Registry informationTo use one of the hotfixes in this package, you do not have to make any changes to the registry.
File informationThe English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows XP with SP2, x86-based versions
Collapse this tableExpand this table
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information about rich edit controls, visit the following Microsoft Web site:
http://msdn2.microsoft.com/en-us/library/ms651298.aspxFor more information about Rich Edit 4.1, visit the following Microsoft Web site:
http://msdn2.microsoft.com/en-us/library/ms651760.aspx#_win32_Rich_Edit_Version_4.1For more information about the PARAFORMAT2 structure, visit the following Microsoft Web site:
http://msdn2.microsoft.com/en-us/library/ms651894.aspxFor more information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates