On a computer that is running Windows Vista, some messages may be stuck in the Outbox when you use Windows Mail. You cannot send or delete these messages. Additionally, every time that you close Windows Mail, you are prompted that there are unsent messages in your Outbox.

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This problem occurs when the stream entries for the messages are inaccessible before Windows Mail deletes the messages from the Outbox.

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To resolve this problem, apply the following update. After you apply the update, you can delete the messages that are stuck in the Outbox.

Note Because the messages are permanently deleted, you have to resend the messages.

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RESOLUTION

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Prerequisites

No prerequisites are required.

Restart requirement

You have to restart Windows Mail after you apply this update.

Update replacement information

This update does not replace any other updates.

Registry information

You do not have to make any changes to the registry.

File information

The English version of this update has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista, 32-bit versions

File name	File version	File size	Date	Time	Platform
Update.mum	Not applicable	1,776	03-Aug-2007	20:15	Not applicable
X86_ab2677544a02eeb8ac2652b3dca3383f_31bf3856ad364e35_6.0.6000.20653_none_b40f5a7f01c4031f.manifest	Not applicable	701	03-Aug-2007	20:15	Not applicable
X86_microsoft-windows-mail-core-dll_31bf3856ad364e35_6.0.6000.20653_none_56ef0f0741670c18.manifest	Not applicable	71,287	03-Aug-2007	20:15	Not applicable
Msoe.dll	6.0.6000.20653	1,614,336	03-Aug-2007	17:33	x86
Msoeres.dll	6.0.6000.20653	2,836,992	02-Aug-2007	23:52	x86

Windows Vista, 64-bit versions

File name	File version	File size	Date	Time	Platform
Amd64_12d7cef0e2171e5ebaa6af3bbdea9e9a_31bf3856ad364e35_6.0.6000.20653_none_29c05c346038853c.manifest	Not applicable	1,050	03-Aug-2007	20:15	Not applicable
Amd64_microsoft-windows-mail-core-dll_31bf3856ad364e35_6.0.6000.20653_none_b30daa8af9c47d4e.manifest	Not applicable	71,375	03-Aug-2007	20:20	Not applicable
Update.mum	Not applicable	2,005	03-Aug-2007	20:15	Not applicable
Msoe.dll	6.0.6000.20653	2,078,720	03-Aug-2007	19:03	x64
Msoeres.dll	6.0.6000.20653	2,836,992	03-Aug-2007	00:04	x64

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Use one of the following two methods when you still encounter the issue after you apply the download update.

Important The following methods include steps that directly copy or delete the file that is used by the Windows Mail application. If you change the file or folder by mistake, the message data may be erased. If that problem occurs, you must rebuild the message store or the Windows Mail folder. This is your responsibility.

To resolve this issue, the message store or the Windows Mail folder needs to be rebuilt. By rebuilding the message store that is the Windows Mail database, only messages that have no errors can be loaded.

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Method 1: Rebuild the message store of Windows Mail

To rebuild the storage area of Windows area and reset completely, follow these steps:

1.	Click Start, and then type the location of messages into the Start Search box. To confirm the location of messages, follow these steps: a. Start Windows Mail. b. Click Tools, and then click Options. c. In the Option dialog box, click the Advanced tab, and then click the Maintenance button. d. In the Maintenance dialog box, click the Store Folder button. e. In the Store Location dialog box, right-click Your personal message store is located in the following folder, and then click Select All. f. When you select the strings, right-click Your personal message store is located in the following folder, and then click Copy. g. Click Cancel or Close to close all the dialog boxes. h. Close Windows Mail.
2.	Right-click the Start Search box, and click Paste and then press ENTER.
3.	In the opened folder, right-click the WindowsMail.MSMessageStore file, and then press DELETE.
4.	Open the Backup folder and the New folder.
5.	Press CTRL+A to select all files, and then press DELETE.
6.	Close all folders.
7.	Start Windows Mail to rebuild the message store database.

After you restart Windows Mail, the message store file is sucessfully repaired.

Note If you receive the following error message, and the WindowsMail.MSMessageStore file can not be deleted, start Windows Vista in safe mode and use Method 1 to delete the file: Safe mode is used for diagnostics purposes. It starts Windows Vista with limited functions. Because it starts the computer with a minimum set of drivers loaded, the screen display will be in VGA mode (640x480). Icons and windows appear larger than usual.

To start a Windows Vista-based computer in safe mode, use the following steps:

1.	Shut down Windows Vista.
2.	Turn on the computer and press theF8 key repeatedly while the computer is starting up. The Advanced Boot Options screen appears.
3.	Select Safe Mode by using arrow keys ([↑]、[↓]), and then press ENTER.
4.	Log on to the system by using your user account when the user selection screen appears.

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Method 2: Rebuild the Windows Mail folder

If rebuilding the database does not resolve the issue, follow these steps to rebuild the Windows Mail folder:

1.	Close Windows Mail.
2.	Confirm and copy Store Location of Windows Mail. To confirm Store Location, see Step 1 in “Method 1: Rebuild the message store of Windows Mail” that described above.
3.	Click Start and paste the location path that found in Store Location of Windows Mail, place the cursor at the end of the pasted strings, and then press the Backspace key to delete the following strings. Windows Mail Notice that the default Windows Mail folder is located in C:\Users\username\AppData\Local\Microsoft\WindowsMail.
4.	Press Enter and open the folder.
5.	Right-click the Windows Mail folder, and then click Rename.
6.	Input old at the end of the folder name and change the folder name as below. Windows Mailold
7.	Start Windows Mail, confirm the Windows Mail folder is automatically created, and then close Windows Mail. Note If new Windows Mail folder is compressed, you need to uncompress this folder.
8.	Double-click the Windows Mailold folder used in Step 6 and open the folder.
9.	Double-click Local Folder and copy the following file and paste the file into Local Folder in the new Windows Mail folder. account{xxxxxxxxxxxxx}.oeaccount Notice that xxxxxxxxxxxxx will be the numbers or alphabets.
10.	If the following folders exist in the Windows Mailold folder, copy each folder into the new Windows Mail folder. • Stationery folder • Microsoft Community folder
11.	Close all folders and import messages in Windows Mail. To import message, use the following steps: a. Start Windows Mail. b. Click File, point to Import, and then click Message. c. Click Microsoft Windows Mail 7 in Select Program, and click Next. d. Press Browse, select the location of Windows Mailold folder in Step 6, and then click Next. e. Click All folders in Select the folder, and click Next. f. Click Complete, and then the messages will be imported to Imported Folder.
12.	Save the messages in the previous Inbox that imported to Imported Folder in Local Folder. You can select to move any messages from Inbox to each folder.

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Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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For more information about Windows Mail, visit the following Microsoft Web sites: For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

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