Description of the Outlook 2007 post-Service Pack 1 hotfix package: January 28, 2008

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SUMMARY

This article describes the Microsoft Office Outlook 2007 issue that is fixed in the Outlook 2007 post-Service Pack 1 hotfix package that is dated January 28, 2008.
This article describes the following items about the hotfix package:
  • The issues that the hotfix package fixes.
  • The prerequisites for installing the hotfix package.
  • Whether you must restart the computer after you install the hotfix package.
  • Whether the hotfix package is replaced by any other hotfix package.
  • Whether you must make any registry changes.
  • The files that the hotfix package contains.

INTRODUCTION

Issues that the hotfix package fixes

This hotfix fixes the following issues:
  • 943356 Outlook 2007 prompts you for your credentials when you connect to a LAN with a smart card
  • 945014 Error message when you try to add an Active Directory user account as a contact in Outlook 2007: "There is not enough memory to perform the operation"
  • 945059 When a user tries to change the junk e-mail protection level in Outlook 2007, the junk e-mail protection level reverts to the level that you set by using the Group Policy settings
  • 944094 You cannot accept an invitation that is in a third-party calendar format in Outlook 2007
  • 943354 You cannot have an unlimited file size limit for .ost files in Outlook 2007 when you limit the .pst file size
  • 941424 When you try to deploy Outlook 2007, users are prompted to install Windows Desktop Search, and you cannot turn off this feature
  • 940403 As the meeting organizer, you cannot accept a meeting request in Outlook 2007 if you used a public Calendar for the meeting that you created
This hotfix package fixes the following issues that were not previously documented in a Microsoft Knowledge Base article:
  • You cannot use Group Policy settings to configure Outlook Anywhere (RPC/HTTP) settings.
  • You schedule a meeting, and you reserve a conference room that uses the direct-booking feature in Outlook 2007. If you delete the meeting request, and you then try to reserve the same conference room in another meeting request, the conference room is not reserved. Additionally, you receive the following error message:
    conference_room_name is already booked for the specified time. You must use another time or find another resource.
  • You use a saved custom MAPI profile (.prf) that includes a Lightweight Directory Access Protocol (LDAP) Address Book to create a new MAPI profile for an e-mail account in Outlook 2007. However, after the account is updated by the custom profile, the LDAP Address Book is not used to resolve names.
  • When you try to post a new item to a public folder, you may receive an error message that prompts you to save the item. If you click No, and then you try to post the item again, a blank note is created. And, the information that you entered into the item is lost.
  • When you try to access a shared folder that resides on a different e-mail server, you may be prompted to enter your credentials. This behavior occurs even though the problem does not occur for users on the same e-mail server as the shared folder.
  • When your mailbox is migrated to a new Exchange server forest, Outlook 2007 cannot connect to a server in that forest. If you review the log files, you notice that Outlook 2007 uses the NetBios name for the server instead of the fully qualified domain name (FDQN) name.
  • By using a policy setting, you try to control which type of accounts users can create in Outlook 2007. However, users are still able to select the Internet E-mail or the Other options, even though these options have been disabled through policy settings.
  • You may receive an e-mail message that has an incorrect time and date stamp. The date is for the wrong day, and the time is 12:00 A.M. or 00:00. This behavior occurs if a carriage return/linefeed (CR/LF) separates the time and date information from the rest of the header information.
  • Outlook 2007 does not automatically configure itself if you obtain a Secure/MIME (SMIME) certificate for your e-mail account. You cannot sign a message by using this certificate. You must manually configure Outlook 2007 to use the new SMIME certificate.

    This fix requires registry information to activate it. See the "Registry Information" section for additional details.
  • You set the Delegate can see my private items Outlook 2007 setting so that a delegate to your e-mail account can view the contents of your private folders. When your e-mail account and the delegate's e-mail account are migrated to a new server, the delegate cannot see the contents of the private folders that you had made visible them. Additionally, you notice that the Delegate can see my private items setting has not changed for this same private folder.
  • You set the Delegate receives copies of meeting-related messages sent to me Outlook 2007 setting so that a delegate to your e-mail account can receive copies of meeting-related e-mail messages. When your e-mail account and the delegate's e-mail account are migrated to a new server, the delegate no longer receives these e-mail messages. However, the Delegate receives copies of meeting-related messages sent to me setting is still enabled.
  • When you try to book a conference room for a meeting, you may receive the following message, even though there are no other meetings that are booked for that room at the same time:
    Conference_room_# is already booked for the specified time. You must use another time or find another resource.
    This problem occurs when a conference room was previously booked for another meeting at the same time, and then the meeting was canceled. This problem occurs even if a notice about the canceled meeting was sent to the conference room resource. The conference room resource does not acknowledge the cancellation.
  • You connect Outlook 2007 to a shared calendar. After some time, in the My Calendars list, the shared calendar's check box is cleared. If you try to select the shared calendar's check box, you receive one of the following error messages.

    Error message 1
    The messaging interface has returned an unknown error. If the problem persists restart Outlook.
    Error message 2
    The Messaging interface has encountered an error. If the problem persists restart Outlook.
    Restarting Outlook 2007 does resolve this problem.
  • If you use the SHIFT+DELETE keyboard combination to delete a folder that contains subfolders, the folder is deleted immediately. And, a prompt to approve the deletion of the folders is not displayed.
  • When you use Outlook 2007 in cached mode, items that you delete from your mail folders when you access your account by using Outlook Web Access do not appear in the Deleted Items folder. These items remain in the online Deleted Items folder, and the items are not synchronized to the cached version of the folder.
  • You create an event handler for the ApplicationEvents_11_Event event in the Outlook 2007 object model. When you execute the event handler, the common language runtime (CLR) issues an IProvideClassInfo query. This causes a leaked reference to RenItem in RenItemWeakDispatch::QueryInterface, and the query interface returns NO_INTERFACE for an existing interface.
  • When you click a hyperlink in a message, you receive the following warning message:
    Microsoft Office has identified a potential security concern. This location may be unsafe.
    If you click Yes to continue, you receive the following error message:
    Access is denied
    This problem occurs if the URL of the hyperlink in the message is prefaced with the following:
    BLOCKED::
  • Outlook 2007 synchronization filters no longer filter items by Category, even though this choice is still available for public and for private folders. When this filter choice is active, no folder items will be synchronized to .ost folders.
  • Outlook 2007 may not load an add-in when Outlook 2007 starts.

    This problem occurs if the following registry key values are set:

    Registry Key
    HKEY_CURRENT_USER\Software\Microsoft\Office\Outlook\FormRegions\IPM.Note
    Values
    • UMMailCompose
    • UMMailPreview
    • UMMailRead
    • UMMailRead2
  • When you create a macro that uses the %yesterday or %today functions several times during its execution, the date that is returned by these two functions changes to a different date.

    This problem occurs because of how the date is calculated for either the %yesterday or the %today functions. The rate of change is based on the current time zone that is set for the computer. The larger the adjustment for Coordinated Universal Time (UTC, or Greenwich Mean Time), the faster the date will change. A time zone that has a -4 hour UTC adjustment changes the date every six iterations of the %yesterday function or of the %today function. A time zone with a -8 hour UTC adjustment changes the returned date every three iterations.
  • An attendee to a series of meetings declines one meeting from the middle of the series. When the meeting organizer receives a notification message from the attendee, the notification is for the first meeting of the series instead of for the meeting that occurs later in the series of meetings.
  • When you try to save an e-mail message that contains HTML formatting and images, you may receive the following error message:
    The message store has reached its maximum size. To reduce the amount of data in this message store, select some items that you no longer need, and permanently (SHIFT + DEL) delete them.
    If you try to verify that your message store has reached its maximum size, you may find that you still have more than sufficient space that is available in your message store.

    This problem may occur if you have received an e-mail message that contains badly formatted HTML code. This HTML code can cause Outlook 2007 to incorrectly raise an error that indicates that your message store has reached its maximum size.
  • You receive a reply to a message, and the message only contains an attachment that is named "winmail.dat." And, you cannot open the attachment.

    This problem occurs when the Reference field in the message's header exceeds 1,000 bytes. To activate this fix, you must add registry data to your Outlook client. See the "Registry Information" section for additional details.
  • You receive a message that is contained in a custom form in Outlook 2007, and the form uses a custom icon when it is listed in your Inbox. When you reply to the form, the custom icon changes to the standard icon for messages.
  • Your e-mail account is a delegate for another e-mail account. You receive a notification that a meeting has been canceled. However, the InfoBar for the meeting cancellation notice does not indicate whether the meeting was for your account or for the account for which you are a delegate. In contrast, when you receive a meeting notification, the InfoBar has a title that resembles the following:
    Received for delegate_account
    In this example, delegate_account is the name of the account for which you are a delegate.
  • You receive a meeting request in Outlook 2007. When you open the request, you cannot accept the request. Your account appears as the meeting organizer, and you receive the following message in the status bar:
    As the meeting organizer, you do not need to respond to the meeting.
    This problem occurs when the meeting request is sent from an e-mail account on Lotus Notes, and the organizer's SMTP address contains a slash mark (/) character.
  • You create a series of reoccurring events in Outlook 2007, and the body of the meeting exceeds 8 KB. Then, you move one occurrence to a new date and time. When you open this single occurrence, the body of the meeting is blank.
  • You receive an e-mail message in Outlook 2007 and the message contains a shortcut attachment. When you double-click the attachment, you may receive the following error message:
    The program used to create this object is MailMsgAtt. That program is not installed on your computer.

    To edit this object, you must install a program that can open the object.
  • To your account in Outlook 2007, you add a delegate to manage an event calendar. A series of reoccurring events is created, and invitations are sent. Later, one of the occurrences from the series is modified, and this exception is sent. The meeting organizer, the delegate for the organizer, or the attendee can make this modification. Then the exception to the series of reoccurring events is deleted. The meeting organizer, the delegate for the organizer, or the attendee may be the one who deletes the exception. Then the meeting organizer, the delegate for the organizer, or the attendee views the exception e-mail that was generated when the exception was created.

    When the meeting organizer, the delegate for the organizer, or the attendee reviews the exception e-mail, the exception is returned to the calendar for one of these individuals.
  • You create a new Office Outlook Personal Folders File (.pst) in your personal folders. Then you move the new folder to your Mailbox folder. After you move the new folder, you right-click the folder, and then you click Properties. The Description box contains garbled characters. This only occurs if you left the Description box empty before you moved it to the Mailbox folder.
  • You created an application that uses the MAPIToMIMEStm function of IConverterSession API, and the application uses the CCSF_INCLUDE_BCC function to make sure that BCC information in messages is preserved. However, when you use this application together with Outlook 2007, the BCC information is stripped from the messages when they are converted to MIME format.
  • You have a discussion board on a Microsoft Office SharePoint Server 2007 site. This discussion board has alerts that are configured for you and for other person. When a new discussion is posted to the discussion board, a posting alert is sent to you and to the other person. When that person opens the message and clicks either View discussion_thread_title or View discussion_board_name, Outlook 2007 stops responding.
    After installing the hotfix in this article, the following symptoms occur in Outlook:
    • Outlook no longer stops responding when you attempt to connect to the SharePoint list.
    • Outlook instead returns the following Send/Receive error:
      Task 'Sharepoint' reported error (0x800401F3) : 'Unknown Error 0x800401F3'
      To ultimately fix this problem so you do not experience either problem with the SharePoint list connection to Outlook, please install the hotfix mentioned in this article as well as the following hotfix for the SharePoint server:
      968857 Description of the Windows SharePoint Services 3.0 hotfix package (Sts.msp): April 28, 2009
  • When you type an alias for an e-mail recipient, Outlook 2007 may take longer than expected to populate the address field with the full name of the recipient.

    This problem occurs when there is an antivirus program that is running on the computer. The antivirus program may interfere with the lookup of frequently used aliases.
  • You receive an e-mail message that contains a draft message as an attachment. You double-click the attachment to open it. Outlook 2007 crashes when it tries to open the draft message attachment.

    This problem occurs when the draft message uses the Rich Text format.
  • You receive a signed e-mail message. Then, you follow these steps:
    1. You open the message, and then you click the Signature icon.
    2. You click Details to examine the Message Properties.
    3. In the Message Property Details view, you click Signer, and then you click View Details.
    4. In the Signature dialog box, you click the Details tab.
    In this scenario, Outlook 2007 crashes after you click the Details tab.
  • After you join a domain by using Outlook 2007, you try to determine whether another user on that domain is free or busy. When you do this, you receive the following warning message:
    Security Alert
    Certificate_Web_site_address

    Information you exchange with this site cannot be viewed or changed by others. However, there is a problem with the site's security certificate.

    The security certificate was issued by a company you have not chosen to trust. View the certificate to determine whether you want to trust the certifying authority.

    The security certificate date is valid.

    The security certificate has a valid name.

    Do you want to proceed?
    This problem occurs even when the domain is a trusted source, such as an Active Directory directory service domain that is serving as the domain for Exchange Server.
  • When you view the "free/busy" time for a meeting, Outlook 2007 shows that the start time for the meeting is one hour later than the actual start time for the meeting.

    This problem occurs when one of the attendees has a mailbox on a server that is running Microsoft Exchange Server 2003, and your mailbox is located on a server that is running Exchange Server 2007. Additionally, this problem only occurs for appointments and meetings that were scheduled after November 4, 2007.

MORE INFORMATION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

The following list contains prerequisites for the hotfix package:
  • To apply this hotfix, you must have 2007 Microsoft Office suite Service Pack 1 (SP1) or the release version of 2007 Microsoft Office suite installed on the computer.

    Note If the security update KB946983 that is dated March 11, 2008 is installed on the computer, you may receive a “This patch has already been applied” message when you apply this hotfix. To verify that the installed file versions match, see the "File information" section. The hotfix that is described by KB941275 and the security update that is described by KB946983 contain identical files and changes for Outlook. If either hotfix was installed, the other hotfix cannot be installed, and the hotfix does not have to be installed.

    For more information about how to obtain the latest 2007 Office service pack, click the following article number to view the article in the Microsoft Knowledge Base:
    936982 Description of the 2007 Microsoft Office suite Service Pack 1

Restart information

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix is not replaced by any later hotfix.

Registry information

To use one of the hotfixes in this package, you must either create a registry key or modify a registry key.

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 How to back up and restore the registry in Windows

Outlook 2007 does not automatically configure itself if you obtain a Secure/MIME (SMIME) certificate for your e-mail account.

To enable the post-Service Pack 1 hotfix package for this problem, follow these steps:
  1. Click Start, click Run, type regedit, and then click OK.
  2. Locate and then click the following subkey in the registry:
    HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Outlook\Preferences
  3. On the Edit menu, point to New, and then click DWORD Value.
  4. Type SecurityAlwaysShowButtons, and then press ENTER.
  5. On the Edit menu, click Modify.
  6. Type a value of 1, and then click OK.
  7. Exit Registry Editor
You receive a reply to a message, and the message only contains an attachment that is named "winmail.dat." And, you cannot open the attachment

To enable the post-Service Pack 1 hotfix package for this problem, follow these steps:
  1. Click Start, click Run, type regedit, and then click OK.
  2. Locate and then click the following subkey in the registry:
    HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Outlook\Options\Mail
  3. On the Edit menu, point to New, and then click DWORD Value.
  4. Type ReferencesMaxLengthInBytes, and then press ENTER.
  5. On the Edit menu, click Modify.
  6. Type the following hexadecimal value that is the equivalent of 1,000 (decimal), and then click OK:
    3E8
  7. Exit Registry Editor
Outlook 2007 prompts you for your credentials when you connect to a LAN with a smart card (943356)

To enable the post-Service Pack 1 hotfix package for this problem, follow these steps:
  1. Click Start, click Run, type regedit, and then click OK.
  2. Locate and then click the following subkey in the registry:
    HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Outlook\RPC
  3. On the Edit menu, point to New, and then click DWORD Value.
  4. Type VistaPkgErrorNotAuthErr, and then press ENTER.
  5. On the Edit menu, click Modify.
  6. Type a value of 0, and then click OK.
  7. Exit Registry Editor
You cannot accept an invitation that is in a third-party calendar format in Outlook 2007 (944094)

To enable the post-Service Pack 1 hotfix package for this problem, follow these steps:
  1. Click Start, click Run, type regedit, and then click OK.
  2. Locate and then click the following subkey in the registry:
    HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Outlook\Options\Calendar
  3. On the Edit menu, point to New, and then click DWORD Value.
  4. Type ExtractOrganizedMeetings, and then press ENTER.
  5. On the Edit menu, click Modify.
  6. Type a value of 1, and then click OK.
  7. Exit Registry Editor
As the meeting organizer, you cannot accept a meeting request in Outlook 2007 if you used a public Calendar for the meeting that you created (940403)

To enable the post-Service Pack 1 hotfix package for this problem, follow these steps:
  1. Click Start, click Run, type regedit, and then click OK.
  2. Locate and then click the following subkey in the registry:
    HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Outlook\Options\Calendar
  3. On the Edit menu, point to New, and then click DWORD Value.
  4. Type ExtractOrganizedMeetings, and then press ENTER.
  5. On the Edit menu, click Modify.
  6. Type a value of 1, and then click OK.
  7. Exit Registry Editor
Error message when you try to add an Active Directory user account as a contact in Outlook 2007: "There is not enough memory to perform the operation" (945014)

To enable the post-Service Pack 1 hotfix package for this problem, follow these steps:
  1. Click Start, click Run, type regedit, and then click OK.
  2. Locate and then click the following subkey in the registry:
    HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Outlook\Security
  3. On the Edit menu, point to New, and then click DWORD Value.
  4. Type StripCertsNotValidForMail, and then press ENTER.
  5. On the Edit menu, click Modify.
  6. Type a value of 1, and then click OK.
  7. Exit Registry Editor
You cannot have an unlimited file size limit for .ost files in Outlook 2007 when you limit the .pst file size (943354)

After you install the hotfix, you can independently control the size of the .pst files and of the .ost files. Set the MaxLargeFileSize DWORD to limit the .ost file size limit. Set the WarnLargeFileSize DWORD to limit the .pst file size limit.

Use values within the following ranges:

Name: MaxLargeFileSize
Type: REG_DWORD Range: 0x00000001 – 0x00005000
Default: 0x00005000 20,480 (20 GB)
Name: WarnLargeFileSize
Type: REG_DWORD Range: 0x00000000 – 0x00005000
Default: 0x00004C00 19,456 (19 GB)
  1. Click Start, click Run, type regedit, and then click OK.
  2. Locate and then click the following subkey in the registry:
    HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Outlook\PST
  3. Click MaxLargeFileSize.
  4. On the Edit menu, click Modify.
  5. Type the value for the maximum .ost file size, and then click OK.
  6. Click WarnLargeFileSize.
  7. On the Edit menu, click Modify.
  8. Type the value for the maximum .pst file size, and then click OK.
  9. Exit Registry Editor

File information

This hotfix may not contain all the files that you must have to fully update a product to the latest build. This hotfix contains only the files that you must have to correct the issues that are listed in this article.

The global version of this hotfix package uses a Microsoft Windows Installer package to install the hotfix package. The dates and the times for these files are listed in Coordinated Universal Time (UTC) in the following table. When you view the file information, the date is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Download information
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Office-kb941275-fullfile-x86-glb.exe12.0.6300.500013,238,03229-Jan-200809:55x86
Microsoft Windows Installer .msp file information

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Outlook.mspNot Applicable14,201,34428-Jan-200818:14Not Applicable
After the hotfix is installed, the global version of this hotfix has the file attributes, or a later version of the file attributes, that are listed in the following table:
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Contab32.dll12.0.6300.5000136,23213-Dec-200707:56x86
Dlgsetp.dll12.0.6300.500090,14407-Dec-200708:04x86
Emsmdb32.dll12.0.6300.50001,540,71213-Dec-200707:56x86
Exsec32.dll12.0.6300.5000394,75213-Dec-200707:56x86
Mimedir.dll12.0.6300.5000342,03207-Dec-200708:04x86
Mspst32.dll12.0.6300.50001,112,16013-Dec-200707:56x86
Olmapi32.dll12.0.6300.50002,950,70413-Dec-200707:56x86
Omsmain.dll12.0.6300.5000663,08813-Dec-200709:40x86
Omsxp32.dll12.0.6300.5000195,13613-Dec-200709:40x86
Outlmime.dll12.0.6300.5000599,62413-Dec-200707:56x86
Outlook.exe12.0.6300.500012,829,21613-Dec-200707:56x86
Outlph.dll12.0.6300.5000180,80013-Dec-200707:56x86
Outlvbs.dll12.0.6300.500060,44807-Dec-200708:05x86
Pstprx32.dll12.0.6300.5000415,76807-Dec-200708:05x86
Scanpst.exe12.0.6300.500040,52007-Dec-200708:05x86
Scnpst32.dll12.0.6300.5000265,81607-Dec-200708:05x86
Scnpst64.dll12.0.6300.5000275,55207-Dec-200708:05x86
Additional notes
  • For more information about how to install this hotfix, see the Readme.txt file that is included in the hotfix package.
  • For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
    824684 Description of the standard terminology that is used to describe Microsoft software updates
  • The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

REFERENCES

For more information about other registry changes, click the following article numbers to view the articles in the Microsoft Knowledge Base:
944094 You cannot accept an invitation that is in a third-party calendar format in Outlook 2007
943354 You cannot have an unlimited file size limit for .ost files in Outlook 2007 when you limit the .pst file size
941424 When you try to deploy Outlook 2007, users are prompted to install Windows Desktop Search, and you cannot turn off this feature
940403 As the meeting organizer, you cannot accept a meeting request in Outlook 2007 if you used a public Calendar for the meeting that you created

Properties

Article ID: 941275 - Last Review: May 12, 2009 - Revision: 8.0
APPLIES TO
  • Microsoft Office Outlook 2007
Keywords: 
kbautohotfix kbhotfixserver kboffice2007presp2fix kboffice2007postrtmfix kbcalendar kbemail kbexpertiseinter kbtshoot kbhotfixrollup kbfix kbqfe KB941275

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