Article ID: 941298 - View products that this article applies to.
Consider the following scenario:
This problem may also occur when you use the HTTPS protocol to try to access a WebDav shared file on a Java-based WebDav Server.
System error 1397 has occurred. Mutual Authentication failed. The server's password is out of date at the domain controller.
Service pack informationTo resolve this problem, obtain the latest service pack for Windows Vista. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/935791/ )How to obtain the latest Windows Vista service pack
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
PrerequisitesNo prerequisites are required.
Restart requirementYou have to restart the computer after you apply this hotfix.
Hotfix replacement informationThis hotfix does not replace any other previously released hotfixes.
Registry informationTo use one of the hotfixes in this package, you do not have to make any changes to the registry.
File informationThe English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Vista, x86-based versions
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Windows Vista, 64-bit versions
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Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Vista Service Pack 1.
If you use the Open dialog box in a 2007 Microsoft Office program to access a file by using the HTTPS://SERVERNAME/SHARENAME URL, a dialog box appears. After you select a certificate, and you then immediately confirm the selection, the file will be displayed successfully. You will have read-only permission on the file.
If you use the Open dialog box in a Microsoft Office 2003 program to access a file by using the HTTPS://SERVERNAME/SHARENAME URL, the dialog box that appears differs from the dialog box in a 2007 Office program. After you select a certificate, and you then immediately confirm the selection, the file will be displayed successfully. You have read and write permissions on the file.
If you use the same URL in Windows Internet Explorer to access a file, the dialog box will not be displayed. However, you can access the file successfully.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684The SRV_CALL structure is in the server call context. This structure provides the abstraction for a remote server. For more information about the SRV_CALL structure, visit the following Microsoft Web site:
(http://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates
http://msdn2.microsoft.com/en-us/library/ms794005.aspxWebDAV is the set of extensions for the HTTP protocol. WebDAV enables you to edit and to manage files on remote Web servers. Microsoft Office SharePoint Portal Server is an example of a WebDAV location.
For more information about WebDAV, visit the following Microsoft Web sites:
http://msdn2.microsoft.com/en-us/library/aa142917.aspxFor more information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/324274/ )How to configure IIS Web site authentication in Windows Server 2003
Article ID: 941298 - Last Review: October 8, 2011 - Revision: 3.0