E74 error appears when you use your Xbox 360 console

Your console may display the following error message in multiple languages on your television screen or monitor: If you see a different error message or a code than E74, your console may be experiencing a different problem. If this is the case, please refer to the "References/Links” section in this article.

This problem occurs when the Xbox 360 console experiences a general hardware failure.

If you are experiencing this problem, you can submit a console-repair request online by using the links in the "Additional support" section. To confirm your console is displaying the E74 error message, follow these steps:

1. Turn off the console.
2. Turn on the console.
3. Verify that your console displays the E74 error message.

Additional support

If your console continues to display the E74 error message, it requires a repair. For more information about how to start the online repair process, please visit the appropriate Web site: For more information about how to contact Xbox Customer Support directly, please visit the following Microsoft Web site:

For more information, click the following article number to view the article in the Microsoft Knowledge Base: