The computer crashes, and you receive a "Stop 0x0000003b" error message after you enable large image-based page files in Windows Server 2003

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Article ID: 941410 - View products that this article applies to.
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SYMPTOMS

You enable large image-based page files for kernel drivers on a computer that is running Windows Server 2003 and Microsoft SQL Server. However, the computer crashes. You receive a Stop error message that resembles the following:
Stop 0x0000003b (parameter1, parameter2, parameter3, parameter4)

CAUSE

This problem occurs in scenarios in which the kernel memory manager incorrectly frees the INIT section of the drivers two times.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Server 2003 with Service Pack 1, x86-based versions
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File nameFile versionFile sizeDateTimePlatformSP requirement
Ntkrnlmp.exe5.2.3790.30162,463,74427-Sep-200713:39Not ApplicableSP1
Ntkrnlpa.exe5.2.3790.30162,275,84027-Sep-200712:21x86SP1
Ntkrpamp.exe5.2.3790.30162,316,28827-Sep-200712:21Not ApplicableSP1
Ntoskrnl.exe5.2.3790.30162,423,80827-Sep-200713:39x86SP1
Windows Server 2003 with Service Pack 2, x86-based versions
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File nameFile versionFile sizeDateTimePlatformSP requirement
Ntkrnlmp.exe5.2.3790.41602,492,92827-Sep-200713:59Not ApplicableSP2
Ntkrnlpa.exe5.2.3790.41602,304,51227-Sep-200712:42x86SP2
Ntkrpamp.exe5.2.3790.41602,344,44828-Sep-200705:35Not ApplicableSP2
Ntoskrnl.exe5.2.3790.41602,452,99227-Sep-200713:59x86SP2
Windows Server 2003, x64-based versions
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File nameFile versionFile sizeDateTimePlatformSP requirement
Hal.dll5.2.3790.3016280,06428-Sep-200704:40x64SP1
Ntkrnlmp.exe5.2.3790.30164,635,64828-Sep-200704:40x64SP1
Ntoskrnl.exe5.2.3790.30164,490,75228-Sep-200704:40x64SP1
Windows Server 2003 with SP2, x64-based versions
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File nameFile versionFile sizeDateTimePlatformSP requirement
Hal.dll5.2.3790.4160280,06428-Sep-200705:08x64SP2
Ntkrnlmp.exe5.2.3790.41604,593,15228-Sep-200705:08x64SP2
Ntoskrnl.exe5.2.3790.41604,521,98428-Sep-200705:08x64SP2
Windows Server 2003 with SP1, Itanium-based versions
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File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Ntdll.dll5.2.3790.30161,636,86428-Sep-200704:40IA-64SP1Not Applicable
Ntkrnlmp.exe5.2.3790.30166,526,46428-Sep-200704:40IA-64SP1Not Applicable
Wntdll.dll5.2.3790.3016765,95228-Sep-200704:40x86SP1WOW
Windows Server 2003 with SP2, Itanium-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Ntdll.dll5.2.3790.41601,636,86428-Sep-200705:07IA-64SP2Not Applicable
Ntkrnlmp.exe5.2.3790.41606,561,28028-Sep-200705:07IA-64SP2Not Applicable
Wntdll.dll5.2.3790.4160766,46428-Sep-200705:07x86SP2WOW

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 941410 - Last Review: October 8, 2011 - Revision: 2.0
APPLIES TO
  • Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
  • Microsoft Windows Server 2003, Standard Edition (32-bit x86)
  • Microsoft Windows Server 2003, Enterprise x64 Edition
  • Microsoft Windows Server 2003, Standard x64 Edition
  • Microsoft Windows Server 2003, Web Edition
  • Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
Keywords: 
kbautohotfix kbwinserv2003postsp2fix kbbug kbfix kbqfe KB941410

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