Error message when you apply a workflow rule to an entity in Microsoft Dynamics CRM 3.0: "SQL Server timeout expired. For more information, contact your system administrator"

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Article ID: 941448 - View products that this article applies to.
The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.
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SYMPTOMS

When you apply a workflow rule to an entity in Microsoft Dynamics CRM 3.0, you receive the following error message:
SQL Server timeout expired. For more information, contact your system administrator.
Specifically, this problem occurs if the following conditions are true:
  • You create a workflow rule that updates a field for one of the following entities:
    • A quote
    • An order
    • An invoice
  • You apply the workflow rule to the entity without assigning the entity.
This problem also occurs if the following conditions are true:
  • You create a workflow rule that updates a field for one of the following entities:
    • A quote
    • An order
    • An invoice
  • You apply the workflow rule to the entity when you assign the entity.
  • You open the entity records.
When this problem occurs, other Microsoft Dynamics CRM 3.0 users cannot access or open records for the entity to which the workflow rule is applied.

RESOLUTION

This problem was corrected in Microsoft Dynamics CRM 3.0 Update Rollup 3.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935364Update Rollup 3 is available for Microsoft Dynamics CRM 3.0

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Microsoft Dynamics CRM client for Microsoft Office Outlook

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimeHashesPlatform
Articleseditcontent.xslNot Applicable5,52717-Aug-200722:06Not ApplicableNot Applicable
Crmobjectmodel.dll3.0.5300.16636,773,60808-Sep-200701:15MD5: 5B1D4BB099A5B345B02EDC89EB70F368
SHA1: B9BDCA6482716E605EDF6BEBAB225A0454FE2898
x86
Edit_article.aspxNot Applicable6,92707-Sep-200720:15Not ApplicableNot Applicable
Microsoft.crm.application.pages.dll3.0.5300.1663738,66408-Sep-200700:58MD5: 013085F217879536C6DBED046484FEB9
SHA1: E3565E89D6622FB85652DA5675D10D0E0C71D0B6
x86
Microsoft.crm.metadatahelper.dll3.0.5300.166383,30408-Sep-200700:58MD5: AB2DA683FC27B79CF9B98A663FC67AC0
SHA1: 81C5195FE961BAADA030756B63D6274E612FCC9D
x86
Microsoft.crm.objectmodel.dll3.0.5300.1663324,96808-Sep-200700:58MD5: 39FD34E4D57AF245275EBE2CA830F7D5
SHA1: B98100829DDF9DA49AB5F43BCAA5C003BCF543EB
x86
Pkgutil.cmdNot Applicable11329-Mar-200720:18Not ApplicableNot Applicable
Print_dlg.aspxNot Applicable8,82207-Sep-200720:15Not ApplicableNot Applicable
Microsoft.crm.metadatahelper.dll3.0.5300.180,66417-Nov-200504:42MD5: D31741CF19E7D4C906A1059FD89C1D79
SHA1: A66C6852F249C6413220343BF65CEFD2E93D1E8D
x86
Microsoft.crm.objectmodel.dll3.0.5300.1318,23217-Nov-200504:42MD5: 16A81E3990F8FEE0030392D56482695A
SHA1: A9E13671C7D3C38D706CA4D9F8F7801A99A7E88F
x86

Microsoft Dynamics CRM client for Microsoft Office Outlook Compatibility Update

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimeHashesPlatform
Articleseditcontent.xslNot Applicable5,52717-Aug-200722:06Not ApplicableNot Applicable
Crmobjectmodel.dll3.0.5300.16636,773,60808-Sep-200701:15MD5: 9BD0137D6E359ABC8A2B50DC7DC48112
SHA1: 38FEE0FCD74D35DB2B47C44227C6789F6456DAC1
x86
Edit_article.aspxNot Applicable6,92707-Sep-200720:15Not ApplicableNot Applicable
Microsoft.crm.application.pages.dll3.0.5300.1663738,66408-Sep-200700:58MD5: 1B7F1B982BD0D74E21D76D5B56279E83
SHA1: 5DA9E3A1923504E08F3F82C498909362263B6B44
x86
Microsoft.crm.metadatahelper.dll3.0.5300.166383,30408-Sep-200700:58MD5: AB02F9E1EC71573497C130CAAC214161
SHA1: 6F6954A6AF2467D5F0E3EF886F6FFA1437DF243D
x86
Microsoft.crm.objectmodel.dll3.0.5300.1663324,96808-Sep-200700:58MD5: B04E91753BDA743B113CCF522FE4C40D
SHA1: 51DDC2303002CAFEE63A9283D1B744DFD59136A0
x86
Print_dlg.aspxNot Applicable8,82207-Sep-200720:15Not ApplicableNot Applicable

Microsoft Dynamics CRM server

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimeHashesPlatform
Articleseditcontent.xslNot Applicable5,52717-Aug-200722:06Not ApplicableNot Applicable
Crmbulkmailservice.exe3.0.5300.16632,865,51208-Sep-200701:11MD5: A74C70528210E82A533A1F51C743FB46
SHA1: 072A07F0532C45734B6B4E1275530554568A8DAB
x86
Crmobjectmodel.dll3.0.5300.16636,773,60808-Sep-200701:15MD5: 5B1D4BB099A5B345B02EDC89EB70F368
SHA1: B9BDCA6482716E605EDF6BEBAB225A0454FE2898
x86
Crmworkflowservice.exe3.0.5300.16633,914,08808-Sep-200701:11MD5: 71560DA293B639C3EEA019823782308E
SHA1: 383CBEAAE0B216BC1CC684B696F3643B2607E5C2
x86
Edit_article.aspxNot Applicable6,92707-Sep-200720:15Not ApplicableNot Applicable
Kbtemplateeditor.jsNot Applicable5,66607-Sep-200720:15Not ApplicableNot Applicable
Microsoft.crm.application.pages.dll3.0.5300.1663968,04008-Sep-200700:58MD5: F2BE5AC2E8A2376E8E86732D90B96537
SHA1: 5AA2D82F462325CBD882C1CC7FE2819E06586656
x86
Microsoft.crm.metadatahelper.dll3.0.5300.166383,30408-Sep-200700:58MD5: 95E107F805857236D99EA4F7CFA8BDD4
SHA1: 1880B4430C4ACEE43A02F6D71E6F5025B55C3403
x86
Microsoft.crm.objectmodel.dll3.0.5300.1663324,96808-Sep-200700:58MD5: 99653B28EFD11F004F71E95068CBEFFB
SHA1: B9149C65305FB87C87CE6AABC2DBB3E38C1DCC2A
x86
Pkgutil.cmdNot Applicable11329-Mar-200720:18Not ApplicableNot Applicable
Print_dlg.aspxNot Applicable8,82207-Sep-200720:15Not ApplicableNot Applicable
Microsoft.crm.metadatahelper.dll3.0.5300.180,64817-Nov-200504:38MD5: FC3AFA2E6014BAD3724129713B0B8735
SHA1: 083B5C2023E7F903852A0607A8D527B5C539E04B
x86
Microsoft.crm.objectmodel.dll3.0.5300.1318,21617-Nov-200504:39MD5: C3DEC53D3736B9000C2112A89A3434BA
SHA1: D7CABF23BFAED44DD21B51075C50822C108B9DED
x86
Crmdbhotfix.dll3.0.5300.1656105,83222-Aug-200703:47MD5: 594A62EBAAB8776B1108F6BC08AAEBB7
SHA1: 2F70AE503484E84C0745C36F432D994F9EFF615D
x86
Kb927207_client.dll3.0.5300.166361,80008-Sep-200701:05MD5: 03C82B7FE9A79862C81429DCB881AF19
SHA1: E6331C6DEC6093878CCCB38A3E9A8C274163F14D
x86
Kb930604_client.dll3.0.5300.166365,38408-Sep-200701:05MD5: BD3C0C6E2B420038C10D3F48FD2F0C6B
SHA1: 3E08E6E54B8C6BDF72DAC649654272D374B862DB
x86
Kb930610_client.dll3.0.5300.1663117,09608-Sep-200701:05MD5: 6C40ECE852DFED71BCC3951292C067F4
SHA1: 571E12682CD008E7580EDD1295D76D74BBC26DFF
x86
Kb931627_client.dll3.0.5300.1663160,10408-Sep-200701:05MD5: 319A50979A5C06AD8746417ED338D2AE
SHA1: A5536E6627B6F92552501CEE5C1882302134337A
x86
Kb932205_client.dll3.0.5300.166363,84808-Sep-200701:05MD5: 5DCFAB8F2D3DBA229177AE3E1994EAA3
SHA1: 18EC0D5E7F2705FB53565850D00DAC0B1CE86DF3
x86
Kb933214_client.dll3.0.5300.166371,01608-Sep-200701:05MD5: 7CF0879031D61F8A0E1CFC8D107683CD
SHA1: B017BE52AEE167AEC16CE7008F68A853862A9C54
x86
Kb933423_client.dll3.0.5300.166391,49608-Sep-200701:05MD5: 18EA4AD73EE5E302F15A1AFE1EC37197
SHA1: 3CCD7446BFF5258F832B9EA31B77E2B78E14AB41
x86
Kb933658_client.dll3.0.5300.166367,43208-Sep-200701:05MD5: BDD2F09652AF455A4A6AB994463883FC
SHA1: 979E856F7F33037699CB856AB46F3575A58786CD
x86
Kb935529_client.dll3.0.5300.166371,52808-Sep-200701:05MD5: 25CD114BD44078E6DB43505E8BF0C39B
SHA1: BBD790E4A4FE6237D42D417147F377FB6D49E452
x86
Kb935844_client.dll3.0.5300.1663116,07208-Sep-200701:05MD5: 41BCC0C71BD817A0976385917752B8DD
SHA1: 188B5CA80E3F921087508680746698C24E2EA187
x86
Kb936019_client.dll3.0.5300.166362,31208-Sep-200701:05MD5: F7445B1695AC159AAE72F6BC2FA313F5
SHA1: 88952BB429C824FEE14502085ED89060077024FA
x86
Kb936204_client.dll3.0.5300.166392,52008-Sep-200701:05MD5: AD59DE1097E1D451FFCF7EFB63A4A4F3
SHA1: A26D9FB75F52221B59FA80B85CF53F5FB2BF3F24
x86
Kb938125_client.dll3.0.5300.166362,31208-Sep-200701:05MD5: B3059B41F16D99FC8AAE0F51A276A4F7
SHA1: 7810D8D0EADA4EB159BF945E820521C127A58630
x86
Kb938238_client.dll3.0.5300.166370,50408-Sep-200701:05MD5: 3F635B9372700D862A4C3F470EBFE764
SHA1: 96BEF8F19C457BDBD05AB44466E96E52D815AFBD
x86

Installation information

Install this hotfix on computers that are running the Microsoft Dynamics CRM 3.0 server software.

Prerequisites

You must have the Microsoft Dynamics CRM 3.0 server software installed to apply this hotfix.

Additionally, you must have Update Rollup 2 for Microsoft Dynamics CRM 3.0 installed before you apply this hotfix. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
927751 Update Rollup 2 for Microsoft Dynamics CRM 3.0 is available

Restart requirement

If you are prompted to restart the computer, you must restart the computer after you apply this hotfix.

Removal information

To remove this hotfix from a computer that is running Windows Server 2003, Windows XP, or Microsoft Windows 2000, use Add or Remove Programs in Control Panel. System administrators can use the Spuninst.exe tool to remove this hotfix from a computer that is running Windows Server 2003, Windows XP, or Windows 2000.

The Spuninst.exe tool is located in the %Windir%\$NTUninstallKB941448$\Spuninst folder. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
832475 Description of the new features in the package installer for Windows software updates

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

Properties

Article ID: 941448 - Last Review: April 3, 2008 - Revision: 2.3
APPLIES TO
  • Microsoft CRM 3.0
Keywords: 
kbautohotfix kberrmsg kbmbsworkflow kbhotfixserver kbqfe kbmbsmigrate KB941448

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