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Management servers that are running the release version of System Center Operations Manager 2007 do not process the agent event data from an agent of System Center Operations Manager 2007 Service Pack 1

Article ID: 941557 - View products that this article applies to.

SYMPTOMS

An agent of Microsoft System Center Operations Manager 2007 Service Pack 1 reports to management servers that are running the release version of System Center Operations Manager 2007. However, the management servers do not process the agent event data. Instead, the management servers reject the agent event data as malformed data.

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CAUSE

This problem occurs because Operations Manager 2007 Service Pack 1 includes some changes to the event data types. The release version of Operations Manager 2007 considers the event data to be malformed.

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RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

(http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have the original release version of System Center Operations Manager 2007 installed.

Restart requirement

You do not have to restart the computer after you apply this hotfix. However, the hotfix installation process restarts the OpsMgr Health service.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

Hotfix installation instructions

Apply this hotfix to every management server that is running the original release version of Operations Manager 2007. To do this, copy the SystemCenterOpsMgr07-RTM-KB941557-X86-AMD64-ENU.msi file from the hotfix package to a local folder or to a shared folder. Then, run this file.

Note You can run this file either in Windows Explorer or at a command prompt. The hotfix installation process restarts the OpsMgr Health service.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.