A request to the Reporting Services Web site is unexpectedly triggered when you open an entity form in Microsoft Dynamics CRM 3.0

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Article ID: 941592 - View products that this article applies to.
The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.
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SYMPTOMS

You open an entity form in the Microsoft Dynamics CRM 3.0 client for Microsoft Office Outlook or in the Microsoft Dynamics CRM Web client. For example, you open an Account form. Additionally, you will not use a Microsoft Dynamics CRM report in the entity form. However, a request to the Reporting Services Web site is unexpectedly triggered to retrieve a list of all the available reports.

This request is made every time that you open the entity form. Therefore, the Microsoft Dynamics CRM server takes more time to respond to client requests.

RESOLUTION

This problem was corrected in Microsoft Dynamics CRM 3.0 Update Rollup 3.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935364Update Rollup 3 is available for Microsoft Dynamics CRM 3.0
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Microsoft Dynamics CRM 3.0 server

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File nameFile versionFile sizeDateTimePlatform
Setup.exe3.0.5300.1630474,98430-Jun-200700:43x86
Articleseditcontent.xslNot applicable5,52719-Aug-200722:04Not applicable
Crmbulkmailservice.exe3.0.5300.16802,832,40030-Sep-200723:23x86
Crmmsg.dll1.2.3297.12316,08808-Dec-200622:06x86
Crmobjectmodel.dll3.0.5300.16806,739,47230-Sep-200723:26x86
Crmworkflowservice.exe3.0.5300.16803,881,48830-Sep-200723:23x86
Edit_article.aspxNot applicable6,92730-Sep-200720:11Not applicable
Grid.htcNot applicable17,56030-Sep-200720:11Not applicable
Kbtemplateeditor.jsNot applicable5,66630-Sep-200720:11Not applicable
Listaction.jsNot applicable9,10230-Sep-200720:11Not applicable
Microsoft.crm.application.components.application.dll3.0.5300.1680689,16830-Sep-200723:15x86
Microsoft.crm.application.components.core.dll3.0.5300.1680291,85630-Sep-200723:16x86
Microsoft.crm.application.components.ui.dll3.0.5300.1680222,22430-Sep-200723:15x86
Microsoft.crm.application.pages.dll3.0.5300.1680967,69630-Sep-200723:15x86
Microsoft.crm.metadatahelper.dll3.0.5300.168082,96030-Sep-200723:16x86
Microsoft.crm.objectmodel.dll3.0.5300.1680324,62430-Sep-200723:16x86
Microsoft.crm.platform.bulkoperationcontrolassembly.dll3.0.5300.168037,90430-Sep-200723:14x86
Microsoft.crm.platform.server.dll3.0.5300.1680246,80030-Sep-200723:16x86
Microsoft.crm.reports.reportschedule.dll3.0.5300.168099,34430-Sep-200723:14x86
Mscrmcustom.dll3.0.5300.1656181,09622-Aug-200703:14x86
Msvcr71.dll7.10.3052.4355,03208-Dec-200622:06x86
Pkgutil.cmdNot applicable11308-Dec-200607:06Not applicable
Pkgutil.exe1.2.3297.10188,79208-Dec-200622:06x86
Print_dlg.aspxNot applicable8,82230-Sep-200720:11Not applicable
Microsoft.crm.metadatahelper.dll3.0.5300.180,64817-Nov-200504:38x86
Microsoft.crm.objectmodel.dll3.0.5300.1318,21617-Nov-200504:39x86
Microsoft.crm.platform.server.dll3.0.5300.1244,48817-Nov-200504:39x86
Crmdbhotfix.dll3.0.5300.1656105,83222-Aug-200703:14x86
Crmhotfix.cdfNot applicable11,40422-Oct-200719:37Not applicable
Kb927207_client.dll3.0.5300.168061,45630-Sep-200723:20x86
Kb930604_client.dll3.0.5300.168065,04030-Sep-200708:20x86
Kb930610_client.dll3.0.5300.1680116,75230-Sep-200708:21x86
Kb931627_client.dll3.0.5300.1680159,76030-Sep-200723:21x86
Kb932205_client.dll3.0.5300.168063,50430-Sep-200723:20x86
Kb933214_client.dll3.0.5300.168070,67230-Sep-200723:20x86
Kb933423_client.dll3.0.5300.168091,15230-Sep-200723:21x86
Kb933658_client.dll3.0.5300.168067,08830-Sep-200723:20x86
Kb935529_client.dll3.0.5300.168071,18430-Sep-200723:20x86
Kb935844_client.dll3.0.5300.1680115,72830-Sep-200723:21x86
Kb936019_client.dll3.0.5300.168061,96830-Sep-200723:21x86
Kb936204_client.dll3.0.5300.168092,17630-Sep-200723:21x86
Kb938125_client.dll3.0.5300.168061,96830-Sep-200723:21x86
Kb938238_client.dll3.0.5300.168070,16030-Sep-200723:21x86
Kb940761_client.dll3.0.5300.168081,93630-Sep-200723:21x86
Mscrmcustom.dll3.0.5300.1656181,09622-Aug-200703:14x86

Microsoft Dynamics CRM 3.0 client for Microsoft Office Outlook

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File nameFile versionFile sizeDateTimePlatform
Articleseditcontent.xslNot applicable5,52719-Aug-200722:04Not applicable
Crmmsg.dll1.2.3297.12316,08808-Dec-200622:06x86
Crmobjectmodel.dll3.0.5300.16806,739,47230-Sep-200723:26x86
Edit_article.aspxNot applicable6,92730-Sep-200720:11Not applicable
Grid.htcNot applicable17,56030-Sep-200720:11Not applicable
Listaction.jsNot applicable9,10230-Sep-200720:11Not applicable
Microsoft.crm.application.components.application.dll3.0.5300.1680599,05630-Sep-200708:16x86
Microsoft.crm.application.components.core.dll3.0.5300.1680295,95230-Sep-200723:16x86
Microsoft.crm.application.components.ui.dll3.0.5300.1680222,22430-Sep-200723:15x86
Microsoft.crm.application.pages.dll3.0.5300.1680738,32030-Sep-200723:16x86
Microsoft.crm.metadatahelper.dll3.0.5300.168082,96030-Sep-200723:16x86
Microsoft.crm.objectmodel.dll3.0.5300.1680324,62430-Sep-200723:16x86
Microsoft.crm.platform.server.dll3.0.5300.1680246,80030-Sep-200723:16x86
Mscrmcustom.dll3.0.5300.1656181,09622-Aug-200703:14x86
Msvcr71.dll7.10.3052.4355,03208-Dec-200622:06x86
Pkgutil.cmdNot applicable11308-Dec-200607:06Not applicable
Pkgutil.exe1.2.3297.10188,79208-Dec-200622:06x86
Print_dlg.aspxNot applicable8,82230-Sep-200720:11Not applicable
Microsoft.crm.metadatahelper.dll3.0.5300.180,66417-Nov-200504:42x86
Microsoft.crm.objectmodel.dll3.0.5300.1318,23217-Nov-200504:42x86
Microsoft.crm.platform.server.dll3.0.5300.1244,50417-Nov-200504:42x86
Crmhotfix.cdfNot applicable5,69822-Oct-200719:36Not applicable
Mscrmcustom.dll3.0.5300.1656181,09622-Aug-200703:14x86

Microsoft Dynamics CRM 3.0 client for Microsoft Office Outlook Compatibility Update

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File nameFile versionFile sizeDateTimePlatform
Setup.xmlNot applicable2,60122-Oct-200719:53Not applicable
V3cclientpatch30.mspNot applicable1,827,32822-Oct-200720:25Not applicable
Articleseditcontent.xslNot applicable5,52719-Aug-200722:04Not applicable
Crmobjectmodel.dll3.0.5300.16806,739,47230-Sep-200723:26x86
Edit_article.aspxNot applicable6,92730-Sep-200720:11Not applicable
Grid.htcNot applicable17,56030-Sep-200720:11Not applicable
Listaction.jsNot applicable9,10230-Sep-200720:11Not applicable
Microsoft.crm.application.components.application.dll3.0.5300.1680599,05630-Sep-200723:15x86
Microsoft.crm.application.components.core.dll3.0.5300.1680295,95230-Sep-200723:16x86
Microsoft.crm.application.components.ui.dll3.0.5300.1680222,22430-Sep-200723:15x86
Microsoft.crm.application.pages.dll3.0.5300.1680738,32030-Sep-200723:15x86
Microsoft.crm.metadatahelper.dll3.0.5300.168082,96030-Sep-200723:15x86
Microsoft.crm.objectmodel.dll3.0.5300.1680324,62430-Sep-200723:16x86
Microsoft.crm.platform.server.dll3.0.5300.1680246,80030-Sep-200723:15x86
Print_dlg.aspxNot applicable8,82230-Sep-200720:11Not applicable
Setup.xmlNot applicable1,35322-Oct-200719:53Not applicable
V3clightclientpatch30.mspNot applicable193,02422-Oct-200720:25Not applicable
Microsoft.crm.application.components.core.dll3.0.5300.1680295,95230-Sep-200723:16x86
Microsoft.crm.platform.server.dll3.0.5300.1680246,80030-Sep-200723:15x86

Installation information

Install this hotfix on computers that are running the Microsoft Dynamics CRM 3.0 server components or the Microsoft Dynamics CRM 3.0 client for Microsoft Office Outlook components.

Prerequisites

You must have Microsoft Dynamics CRM 3.0 installed to apply this hotfix.

Restart requirement

If you are prompted to restart the computer, you must restart the computer after you apply this hotfix.

Removal information

To remove this hotfix from a computer that is running Windows Server 2003, Windows XP, or Microsoft Windows 2000, use Add or Remove Programs in Control Panel. System administrators can use the Spuninst.exe tool to remove this hotfix from a computer that is running Windows Server 2003, Windows XP, or Windows 2000.

The Spuninst.exe tool is located in the %Windir%\$NTUninstallKB941592$\Spuninst folder. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
832475 Description of the new features in the package installer for Windows software updates

MORE INFORMATION

For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

Properties

Article ID: 941592 - Last Review: April 3, 2008 - Revision: 3.3
APPLIES TO
  • Microsoft CRM 3.0
  • Microsoft CRM client for Microsoft Office Outlook, when used with:
    • Microsoft CRM 3.0
Keywords: 
kbautohotfix kbhotfixserver kbqfe kbmbsmigrate KB941592

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