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Article ID: 941655 - Last Review: November 12, 2007 - Revision: 1.4

The Store.exe process stops responding, and event ID 9659 is logged on an Exchange 2007 server

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SYMPTOMS

The Store.exe process stops responding on a server that is running Microsoft Exchange Server 2007. Additionally, the following event is logged in the event log:

Event ID : 9659
Source : MSExchangeIS
Type : Error
Description : The Microsoft Exchange Information Store encountered an unexpected exception 0xC0000005 at address <address> while processing a request for user <OTHER_SERVER$>.

RESOLUTION

To resolve this problem in Exchange Server 2007 Service Pack 1, install Update Rollup 1 for Exchange Server 2007 Service Pack 1. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
945684  (http://support.microsoft.com/kb/945684/ ) Description of Update Rollup 1 for Exchange Server 2007 Service Pack 1
To resolve this problem in the release version of Exchange Server 2007, install Update Rollup 6 for Exchange Server 2007.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
942846  (http://support.microsoft.com/kb/942846/ ) Description of Update Rollup 6 for Exchange Server 2007

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/LN/ ) Description of the standard terminology that is used to describe Microsoft software updates
For more information about the naming schema for Exchange Server software updates, click the following article number to view the article in the Microsoft Knowledge Base:
817903  (http://support.microsoft.com/kb/817903/ ) New naming schema for Exchange Server software update packages

APPLIES TO
  • Microsoft Exchange Server 2007 Enterprise Edition
  • Microsoft Exchange Server 2007 Standard Edition
Keywords: 
kbqfe kbhotfixrollup kbhotfixserver KB941655

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