The wrong language is applied when you restart a Windows Vista-based computer after you run the Out Of Box Experience (OOBE) Wizard

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SYMPTOMS

After you run the Out Of Box Experience (OOBE) Wizard on a Windows Vista-based computer, and then you restart the computer for the first time, you may find that the wrong language is applied. For example, this problem may occur in the following scenario:

The Serbian (SR-latn-cs) language pack is applied to a factory image of Windows Vista.
Language packs for other languages are also applied to the same factory image of Windows Vista.
A partially localized language pack is selected in the OOBE Wizard. For example, Ukrainian is selected, or a language other than Serbian is selected.

In this scenario, Windows Vista starts correctly, and the correct language is applied. However, after the computer is restarted, the wrong language is applied. For example, the Serbian language is applied as the default language after the computer is restarted.

Note A partially localized language pack contains most of, but not all, the language resources for the user interface in Windows Vista. To provide a full user interface, a partially localized language pack depends on a base language pack. For example, Ukrainian is a partially localized language pack, and approximately 80 percent of the language resources in this language pack have been localized into Ukrainian. The remaining 20 percent of the language resources may be in either English or French. Both English and French are fully localized languages.

For more information about the Multilingual User Interface (MUI) in Windows Vista, visit the following Microsoft Web site:

http://technet2.microsoft.com/WindowsVista/en/library/85e289ca-9fd8-4963-b06a-5ecc457006c71033.mspx?mfr=true (http://technet2.microsoft.com/WindowsVista/en/library/85e289ca-9fd8-4963-b06a-5ecc457006c71033.mspx?mfr=true)

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RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Windows Vista. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

935791 (http://support.microsoft.com/kb/935791/ ) How to obtain the latest Windows Vista service pack

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Hotfix information

To apply this hotfix, you must use the files that are included in this update to update the Windows installation source files. For information about how to do this, see the OEM preinstall kit (OPK) documentation.

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Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista, x86-based versions

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File name	File version	File size	Date	Time	Platform
Ntkrnlpa.exe	6.0.6000.20665	3,504,824	22-Aug-2007	03:52	Not Applicable
Ntoskrnl.exe	6.0.6000.20665	3,471,032	22-Aug-2007	03:52	Not Applicable
Update.mum	Not Applicable	2,004	22-Aug-2007	14:52	Not Applicable
X86_fb4e4dd0203dff32a50f479c95a83bdb_31bf3856ad364e35_6.0.6000.20665_none_63a4a5c09f91ecca.manifest	Not Applicable	697	22-Aug-2007	14:52	Not Applicable
X86_microsoft-windows-os-kernel_31bf3856ad364e35_6.0.6000.20665_none_6a97dfc9d0464a73.manifest	Not Applicable	18,778	22-Aug-2007	14:52	Not Applicable

Windows Vista, 64-bit versions

Collapse this tableExpand this table

File name	File version	File size	Date	Time	Platform
Amd64_5f09a370974ca9ca1ec1f125d7d4ea01_31bf3856ad364e35_6.0.6000.20665_none_5bf41faaf1cbeef4.manifest	Not Applicable	701	22-Aug-2007	14:52	Not Applicable
Amd64_microsoft-windows-os-kernel_31bf3856ad364e35_6.0.6000.20665_none_c6b67b4d88a3bba9.manifest	Not Applicable	17,330	22-Aug-2007	14:57	Not Applicable
Ntoskrnl.exe	6.0.6000.20665	4,432,056	22-Aug-2007	05:12	x64
Update.mum	Not Applicable	2,004	22-Aug-2007	14:52	Not Applicable

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Vista Service Pack 1.

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