Communication Server edge server services cannot start on a server that is running Access Edge Server

On a server that is running Microsoft Office Communications Server Access Edge Server, the RTCSRV service cannot start.

Note If A/V Conferencing Edge Server is also running on the server, the following services cannot start:

• RTCMEDIARELAY
• RTCMRAUTH

Note If Web Conferencing Edge Server is also running on the server, the RTCDATAPROXY service cannot start.

When this problem occurs, the following events are logged in the System log.

Event 1

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7009
Date: Date
Time: Time
User: N/A
Computer: Computer_Name
Description:

Timeout (30000 milliseconds) waiting for the Office Communications Server Access Edge service to connect. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Event 2

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7000
Date: Date
Time: Time
User: N/A
Computer: Computer_Name
Description:

The Office Communications Server Access Edge service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

If you run the Validation Wizard on the server, the following error message is logged in the Validation Wizard log.

Note Based on the edge servers that run on the server, the following error message varies. For example, if Web Conferencing Edge Server does not run on the server, information about Web Conferencing Edge Server is not in the following error message.

This problem occurs because the Authenticated Users group is not a member of the Users group.

To resolve this problem, add the Authenticated Users group to the local Users group.

To do this, follow these steps:

1. Click Start, click Run, type lusrmgr.msc, and then click OK.
2. In the Local Users and Groups window, click Groups, and then double-click Users.
3. In the Users Properties dialog box, click Add.
4. In the Select Users dialog box, click Locations, click to select the local computer name in the list, and then click OK.
5. In the Select Users dialog box, type Authenticated Users under Enter the object names to select.
6. Click Check Names, and then click OK.
7. In the Users Properties dialog box, click OK.
8. Close the Local Users and Groups window.

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

By default, the Authenticated Users group is a member of the local Users group. Edge server services require that the Authenticated Users group is a member of the local Users group. The error information that is listed in the "Symptoms" section is dependent on the version of Communications Server and on the Windows Server operating system on which that Communications Server Edge server is hosted.