How to uninstall all components of PerformancePoint Monitoring Server 2007

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Article ID: 941749 - View products that this article applies to.
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This article may contain a link to the Windows Installer Cleanup utility (MSICUU2.exe). If you were directed to this article to solve a problem by using the Windows Installer Cleanup utility, please contact your software manufacturer for installation support on the product, or see the following Microsoft Knowledge Base article for steps to troubleshoot uninstallation issues with products that use Windows Installer:

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SUMMARY

Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall the operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.This article describes how to uninstall all components of Microsoft Office PerformancePoint Monitoring Server 2007.

MORE INFORMATION

To uninstall all components of PerformancePoint Monitoring Server 2007, follow these steps:
  1. Manually remove Dashboard Designer. To do this, use one of the following methods:

    Method 1: Manually delete the Dashboard Designer shortcut on the Start menu

    1. Click Start, point to All Programs, and then point to Microsoft Office PerformancePoint Server 2007.
    2. Right-click Dashboard Designer, and then click Delete.

    Method 2: In Dashboard Designer, reset file associations

    1. Open Dashboard Designer.
    2. In Dashboard Designer, click the Microsoft Office Button
      Collapse this imageExpand this image
      Microsoft Office Button
      , and then click Options.
    3. In the Options dialog box, click the Personalize tab.
    4. On the Personalize tab, click Reset File Associations.

      Note After you perform step d, the Dashboard Designer shortcut on the Start menu is deleted.
  2. Uninstall the main PerformancePoint Monitoring Server program.
    1. Click Start, click Run, type appwiz.cpl, and then click OK.
    2. In the Add or Remove Programs dialog box, click Microsoft Office PerformancePoint Server 2007 Monitoring Server under Currently installed programs, and then click Remove.

      Note The following operations are performed in step 2b:
      • The program files of PerformancePoint 2007 Monitoring Server are removed.
      • The registry items that are related to PerformancePoint 2007 Monitoring Server are removed.
      • Other related configurations are updated.
  3. Manually remove the PerformancePoint Monitoring Server database and the Microsoft SQL Server logon account that the PerformancePoint Monitoring Server 2007 Setup program created. To do this, follow these steps:
    1. Start SQL Server Management Studio, and then connect to the instance of SQL Server 2005.

      Note The instance of SQL Server 2005 hosts the PerformancePoint 2007 Monitoring Server database.
    2. In Object Explorer, expand Databases.
    3. Right-click PPSMonitoring, and then click Delete.
    4. In the Delete Object dialog box, click OK.
    5. In Object Explorer, expand Security, and then expand Logins.
    6. Right-click the SQL Server logon account that you specified as the service identity account for the PerformancePoint Monitoring Server 2007 Web service, and then click Delete.
    7. In the Delete Object dialog box, click OK.
    8. Close SQL Server Management Studio.
  4. Delete the cache files that are used by PerformancePoint Monitoring Server 2007. All related files are in the following folder:
    C:\Documents and Settings\User_Name\Local Settings\Apps\2.0
    Note User_Name represents the user name that you use to log on to the Windows operating system.

Uninstall fails

If the uninstall fails for any reason, follow these steps:Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall the operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.
  1. Run a Repair on the Program that is listed in Add Remove Programs. Then try uninstall if this fails then continue with a manual uninstall
  2. Download and run the Windows Installer Cleanup Utility which will remove remnants of the product. To do this, review the following Microsoft article:
    290301 Description of the Windows Installer CleanUp Utility
  3. If clean up utility does not remove the program from add remove programs: Use the skipconfig switch when uninstalling: Find the product code in the registry Located under:
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\PerformancePoint Server\3.0\Monitoring\Server\Setup
    Double click ProductCode and copy the code to the clipboard (include the curly brackets).
  4. In a command prompt execute the following command. Replace the product code with the one you copied in the previous step:
    msiexec /x {63A18B7F-6BF2-4CE5-979C-351289B6E71D} skipconfig=1
  5. Delete the Following registry entries if they exist:
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\PerformancePoint Server
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{8FCB1C19-3996-43DD-8961-81056E2442AB}
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\91C1BCF86993DD3498161850E64224BA
  6. Rename or delete the install directory. The Default Location for this is C:\Program Files\Microsoft Office PerformancePoint Server\3.0\Monitoring.
  7. Rename or delete the configuration directory: The default location for this is C:\Program Files\Microsoft Office PerformancePoint Server\3.0\Tools\MonitoringConfiguration
  8. Delete all the Services and Directories in IIS. The Application Pools are PPSMonitoringCentral, PPSMonitoringPreview, and PPSmonitoringWebservice. The Website is PPSmonitoring
  9. If you want a new install delete the database or create a new name during the next install (The default database name is PPSmonitoring)
More information can be found at the following Microsoft Web site: http://forums.microsoft.com/TechNet/ShowPost.aspx?PostID=4099042&SiteID=17

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Article ID: 941749 - Last Review: November 22, 2010 - Revision: 3.0
APPLIES TO
  • Microsoft Office PerformancePoint Server 2007, 32 Bit Edition
  • Microsoft Office PerformancePoint Server 2007, 64 Bit Edition
Keywords: 
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