Article ID: 941756 - View products that this article applies to.
Consider the following scenario. You have a file server that is running Windows Server 2003. Some clients that have Trend Micro OfficeScan installed connect to this file server. In this scenario, the following symptoms may occur on the file server:
The problem is caused by the Pccntmon.exe file on the client. If you have Trend Micro OfficeScan installed, the operating system queries for the files in folders that do not exist. The Pccntmon.exe file is located in the following folder on the client:
drive:\program files\trend micro\officescan client\pccntmon.exe Version 126.96.36.1994Note The drive placeholder represents the drive on which the operating system is installed.
To update OfficeScan, contact Trend Micro.
For information about your hardware manufacturer, visit the following Web site:
http://support.microsoft.com/gp/vendors/en-usMicrosoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
If you cannot immediately obtain the update for Trend Micro OfficeScan, work around this problem by disabling an option in the Trend Micro OfficeScan Management Web Console. To do this, follow these steps:
Article ID: 941756 - Last Review: August 13, 2012 - Revision: 2.0
Contact us for more help
Connect with Answer Desk for expert help.