A roaming user profile does not load as expected when a domain user logs on to the domain from a Windows Vista-based computer

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Article ID: 941797 - View products that this article applies to.
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Symptoms

Consider the following scenario. In a Active Directory domain environment, you configure the following settings for users in the domain:
  • You enable the User must change password at next logon setting for users in the domain.
  • You configure the users to use roaming user profiles.
Then, a domain user logs on to the domain for the first time from a Windows Vista-based client computer. In this scenario, Windows Vista does not download the network-based default user profile from the from the Netlogon share. However, Windows Vista loads the local default user profile.

Note This problem also occurs when the user password has expired and the user changes the password before logging on to the domain.

Cause

This problem occurs because of an error in the Lsasrv.dll file.

If the user changes the password, the default and roaming profile paths are not set correctly before Windows Vista loads the user profile. Therefore, Windows Vista loads the local default user profile.

Resolution

Service pack information

To resolve this problem, obtain the latest service pack for Windows Vista. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935791 How to obtain the latest Windows Vista service pack

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You have to restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other previously released hotfixes.

Registry information

To use this hotfix, you do not have to make any changes to the registry.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Vista, 32-bit version
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Update.mumNot Applicable1,99831-Aug-200712:15Not Applicable
X86_a34547243bb6cc9ca5bb11ff704387f2_31bf3856ad364e35_6.0.6000.20672_none_97ff21aef2988a52.manifestNot Applicable69131-Aug-200712:15Not Applicable
X86_microsoft-windows-lsa_31bf3856ad364e35_6.0.6000.20672_none_a4a4382178f9402d.manifestNot Applicable36,68231-Aug-200712:15Not Applicable
Ksecdd.sys6.0.6000.16386407,14431-May-200722:28x86
Lsa-ppdlic.xrm-msNot Applicable2,99831-Aug-200702:11Not Applicable
Lsasrv.dll6.0.6000.206721,234,43231-Aug-200702:13x86
Lsass.exe6.0.6000.206727,68031-Aug-200701:11x86
Secur32.dll6.0.6000.2067272,70431-Aug-200702:14x86
Windows Vista, 64-bit version
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Amd64_a9167fff34887e93b1778377876ca781_31bf3856ad364e35_6.0.6000.20672_none_56d63154de230b18.manifestNot Applicable69531-Aug-200712:15Not Applicable
Amd64_microsoft-windows-lsa_31bf3856ad364e35_6.0.6000.20672_none_00c2d3a53156b163.manifestNot Applicable36,77031-Aug-200712:20Not Applicable
Update.mumNot Applicable2,01031-Aug-200712:15Not Applicable
Ksecdd.sys6.0.6000.16386477,80031-May-200722:27x64
Lsa-ppdlic.xrm-msNot Applicable2,99831-Aug-200703:04Not Applicable
Lsasrv.dll6.0.6000.206721,662,97631-Aug-200703:15x64
Lsass.exe6.0.6000.206729,72831-Aug-200701:27x64
Secur32.dll6.0.6000.2067294,72031-Aug-200703:16x64

Workaround

To work around this problem, disable the User must change password at next logon setting for users in the domain. Or, enable the Password never expires setting for the users in the domain.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Vista Service Pack 1.

More information

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
324749 How to create a roaming user profile in Windows Server 2003

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 941797 - Last Review: June 21, 2014 - Revision: 5.0
Applies to
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Business
  • Windows Vista Business 64-bit Edition
  • Windows Vista Enterprise
  • Windows Vista Ultimate
Keywords: 
kbautohotfix kbvistasp1fix kbexpertiseadvanced kbfix kbqfe kbhotfixserver KB941797

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