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A memory leak occurs if an agent of the release version of Microsoft System Center Operations Manager 2007 reports to System Center Operations Manager 2007 Service Pack 1 management servers

Article ID: 941811 - View products that this article applies to.

SYMPTOMS

A memory leak occurs if an agent of the release version of Microsoft System Center Operations Manager 2007 reports to System Center Operations Manager 2007 Service Pack 1 management servers. In this case, the agent leaks about 4 megabytes of memory every day.

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RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

(http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You do not have to restart the computer after you apply this hotfix. However, the hotfix installation process restarts the OpsMgr Health service.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

Hotfix installation instructions

Apply this hotfix to every management server that is running Operations Manager 2007. To do this, copy the SystemCenterOperationsManager2007-RTM-KB941811-X86-AMD64-ENU.msi file from the hotfix package to a local folder or to a shared folder. Then, run this file.

Note You can run this file in Windows Explorer or at a command prompt. The hotfix installation process restarts the OpsMgr Health service.

The agent computers are updated automatically. However, you must approve the update in the Pending Management folder. To do this, follow these steps:

On the computer that is running the Management Server role, click Start, point to All Programs, point to System Center Operations Manager 2007, and then click Operations Console.
Select the Administration view, expand Administration, expand Device Management, and then click Pending Management.
In the Pending Management folder, review and approve the agent computers to apply this hotfix.

Note If you install Operations Manager 2007 Agent on any computer after you apply this hotfix, make sure that you approve the installation in the Pending Management folder.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.