Sysprep errors are logged in the Setuperr.log file when you run the "Sysprep /generalize /oobe" command on a Windows Vista-based computer

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Article ID: 941821 - View products that this article applies to.
Support for Windows Vista Service Pack 1 (SP1) ends on July 12, 2011. To continue receiving security updates for Windows, make sure you're running Windows Vista with Service Pack 2 (SP2). For more information, refer to this Microsoft web page: Support is ending for some versions of Windows.
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Symptoms

Consider the following scenario:
  • You are running a Windows Vista-based computer.
  • You run the following command:
    Sysprep /generalize /oobe
In this scenario, Sysprep errors that resemble the following are logged in the Setuperr.log file:
SYSPRP MSS: Error 0x0 occurred while stopping service WSearch.
SYSPRP MSS: _StopService exits on timeout.
SYSPRP MSS: Plugin failed to stop Windows Search service, trying to kill it…
SYSPRP MSS: Error 0x425 occurred while stopping service WSearch.[gle=0x00000425]
SYSPRP MSS: _StopService exits on timeout.[gle=0x00000425]
SYSPRP MSS: Failed to kill Windows Search service![gle=0x00000425]
Additionally, you must now restart the Sysprep tool.

Note The Setuperr.log file resides in the following location:
Windows\System32\Sysprep\Panther

Cause

This problem occurs randomly on Windows Vista-based computers. Specifically, this problem occurs because the Search service is not stopped when the Sysprep process runs.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Vista, x86-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Package_1_for_kb941821~31bf3856ad364e35~x86~~6.0.3.0.mumNot Applicable1,91922-Feb-200801:02Not Applicable
Package_2_for_kb941821~31bf3856ad364e35~x86~~6.0.3.0.mumNot Applicable1,78322-Feb-200801:02Not Applicable
Package_3_for_kb941821~31bf3856ad364e35~x86~~6.0.3.0.mumNot Applicable1,75722-Feb-200801:02Not Applicable
Package_for_kb941821_client_0~31bf3856ad364e35~x86~~6.0.3.0.mumNot Applicable1,40822-Feb-200801:02Not Applicable
Package_for_kb941821_client_1~31bf3856ad364e35~x86~~6.0.3.0.mumNot Applicable1,36722-Feb-200801:02Not Applicable
Package_for_kb941821_client~31bf3856ad364e35~x86~~6.0.3.0.mumNot Applicable1,71122-Feb-200801:02Not Applicable
Package_for_kb941821_server_0~31bf3856ad364e35~x86~~6.0.3.0.mumNot Applicable1,43422-Feb-200801:02Not Applicable
Package_for_kb941821_server~31bf3856ad364e35~x86~~6.0.3.0.mumNot Applicable1,43022-Feb-200801:02Not Applicable
Update.mumNot Applicable2,07622-Feb-200801:02Not Applicable
X86_63b0d9cfd63354850f4e0cd71511816a_31bf3856ad364e35_6.0.6001.22119_none_5b3bb95b9c8bb1e3.manifestNot Applicable68922-Feb-200801:02Not Applicable
X86_669a35e1739d7a942a826925bfe69fe2_31bf3856ad364e35_6.0.6000.20776_none_cddf8d52f518fdfb.manifestNot Applicable68922-Feb-200801:02Not Applicable
X86_windowssearchengine_31bf3856ad364e35_6.0.6000.20776_none_487624244b848b02.manifestNot Applicable665,39821-Feb-200805:15Not Applicable
X86_windowssearchengine_31bf3856ad364e35_6.0.6001.22119_none_4aa043304877c052.manifestNot Applicable665,41721-Feb-200805:07Not Applicable
Gsrvctr.hNot Applicable2,59013-Dec-200719:59Not Applicable
Gsrvctr.iniNot Applicable30,62813-Dec-200719:59Not Applicable
Gthrctr.hNot Applicable3,10013-Dec-200719:59Not Applicable
Gthrctr.iniNot Applicable31,69813-Dec-200719:59Not Applicable
Idxcntrs.hNot Applicable4,64013-Dec-200720:01Not Applicable
Idxcntrs.iniNot Applicable20,69813-Dec-200720:01Not Applicable
Msscb.dll6.0.6000.2077623,55221-Feb-200804:37x86
Msscntrs.dll6.0.6000.2077651,20021-Feb-200804:37x86
Mssitlb.dll6.0.6000.2077698,30421-Feb-200804:37x86
Mssph.dll6.0.6000.20776331,77621-Feb-200804:38x86
Mssphtb.dll6.0.6000.20776167,42421-Feb-200804:38x86
Mssprxy.dll6.0.6000.2077632,25621-Feb-200804:38x86
Mssrch.dll6.0.6000.207761,397,24821-Feb-200804:38x86
Msstrc.dll6.0.6000.2077652,22421-Feb-200804:38x86
Mssvp.dll6.0.6000.207761,695,74421-Feb-200804:38x86
Propdefs.dll6.0.6000.2077665,53621-Feb-200804:39x86
Searchfilterhost.exe6.0.6000.2077676,80021-Feb-200802:51x86
Searchindexer.exe6.0.6000.20776300,03221-Feb-200802:51x86
Searchprotocolhost.exe6.0.6000.20776182,78421-Feb-200802:51x86
Tquery.dll6.0.6000.207761,503,23221-Feb-200804:40x86
Gsrvctr.hNot Applicable2,59018-Dec-200721:14Not Applicable
Gsrvctr.iniNot Applicable30,62818-Dec-200721:14Not Applicable
Gthrctr.hNot Applicable3,10018-Dec-200721:13Not Applicable
Gthrctr.iniNot Applicable31,69818-Dec-200721:13Not Applicable
Idxcntrs.hNot Applicable4,64018-Dec-200721:15Not Applicable
Idxcntrs.iniNot Applicable20,69818-Dec-200721:15Not Applicable
Msscb.dll6.0.6001.2211923,55221-Feb-200804:22x86
Msscntrs.dll6.0.6001.2211951,20021-Feb-200804:22x86
Mssitlb.dll6.0.6001.2211998,30421-Feb-200804:22x86
Mssph.dll6.0.6001.22119334,33621-Feb-200804:22x86
Mssphtb.dll6.0.6001.22119167,93621-Feb-200804:22x86
Mssprxy.dll6.0.6001.2211932,25621-Feb-200804:22x86
Mssrch.dll6.0.6001.221191,400,32021-Feb-200804:23x86
Msstrc.dll6.0.6001.2211952,73621-Feb-200804:22x86
Mssvp.dll6.0.6001.221191,696,76821-Feb-200804:22x86
Propdefs.dll6.0.6001.2211965,53621-Feb-200804:23x86
Searchfilterhost.exe6.0.6001.2211976,80021-Feb-200802:47x86
Searchindexer.exe6.0.6001.22119302,08021-Feb-200802:47x86
Searchprotocolhost.exe6.0.6001.22119179,71221-Feb-200802:47x86
Tquery.dll6.0.6001.221191,507,32821-Feb-200804:24x86
Windows Vista, 64-bit versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Amd64_574e488ad1604a190bcb38a9f97c03d5_31bf3856ad364e35_6.0.6001.22119_none_6d4b12ce289096a4.manifestNot Applicable1,02822-Feb-200801:02Not Applicable
Amd64_e6c0c3a55c1e3be3aad543560b5f44e5_31bf3856ad364e35_6.0.6000.20776_none_719cad790ba46228.manifestNot Applicable1,02822-Feb-200801:02Not Applicable
Amd64_windowssearchengine_31bf3856ad364e35_6.0.6000.20776_none_a494bfa803e1fc38.manifestNot Applicable666,21821-Feb-200805:18Not Applicable
Amd64_windowssearchengine_31bf3856ad364e35_6.0.6001.22119_none_a6bedeb400d53188.manifestNot Applicable666,23721-Feb-200806:01Not Applicable
Package_1_for_kb941821~31bf3856ad364e35~amd64~~6.0.3.0.mumNot Applicable2,14022-Feb-200801:02Not Applicable
Package_2_for_kb941821~31bf3856ad364e35~amd64~~6.0.3.0.mumNot Applicable2,00222-Feb-200801:02Not Applicable
Package_3_for_kb941821~31bf3856ad364e35~amd64~~6.0.3.0.mumNot Applicable1,97622-Feb-200801:02Not Applicable
Package_for_kb941821_client_0~31bf3856ad364e35~amd64~~6.0.3.0.mumNot Applicable1,41622-Feb-200801:02Not Applicable
Package_for_kb941821_client_1~31bf3856ad364e35~amd64~~6.0.3.0.mumNot Applicable1,37522-Feb-200801:02Not Applicable
Package_for_kb941821_client~31bf3856ad364e35~amd64~~6.0.3.0.mumNot Applicable1,72122-Feb-200801:02Not Applicable
Package_for_kb941821_server_0~31bf3856ad364e35~amd64~~6.0.3.0.mumNot Applicable1,44222-Feb-200801:02Not Applicable
Package_for_kb941821_server~31bf3856ad364e35~amd64~~6.0.3.0.mumNot Applicable1,43822-Feb-200801:02Not Applicable
Update.mumNot Applicable2,09022-Feb-200801:02Not Applicable
Wow64_windowssearchengine_31bf3856ad364e35_6.0.6000.20776_none_aee969fa3842be33.manifestNot Applicable642,25321-Feb-200805:02Not Applicable
Wow64_windowssearchengine_31bf3856ad364e35_6.0.6001.22119_none_b11389063535f383.manifestNot Applicable642,27221-Feb-200805:02Not Applicable
Gsrvctr.hNot Applicable2,59014-Dec-200721:41Not Applicable
Gsrvctr.iniNot Applicable30,62814-Dec-200721:41Not Applicable
Gthrctr.hNot Applicable3,10014-Dec-200721:40Not Applicable
Gthrctr.iniNot Applicable31,69814-Dec-200721:40Not Applicable
Idxcntrs.hNot Applicable4,64014-Dec-200721:42Not Applicable
Idxcntrs.iniNot Applicable20,69814-Dec-200721:42Not Applicable
Msscb.dll6.0.6000.2077628,16021-Feb-200804:45x64
Msscntrs.dll6.0.6000.2077661,95221-Feb-200804:45x64
Mssitlb.dll6.0.6000.2077698,81621-Feb-200804:45x64
Mssph.dll6.0.6000.20776488,96021-Feb-200804:45x64
Mssphtb.dll6.0.6000.20776269,31221-Feb-200804:45x64
Mssprxy.dll6.0.6000.2077639,42421-Feb-200804:45x64
Mssrch.dll6.0.6000.207762,250,24021-Feb-200804:45x64
Msstrc.dll6.0.6000.2077691,64821-Feb-200804:45x64
Mssvp.dll6.0.6000.207761,822,20821-Feb-200804:45x64
Propdefs.dll6.0.6000.2077671,68021-Feb-200804:46x64
Searchfilterhost.exe6.0.6000.20776100,35221-Feb-200803:10x64
Searchindexer.exe6.0.6000.20776422,91221-Feb-200803:11x64
Searchprotocolhost.exe6.0.6000.20776255,48821-Feb-200803:11x64
Tquery.dll6.0.6000.207762,129,92021-Feb-200804:46x64
Gsrvctr.hNot Applicable2,59018-Dec-200721:14Not Applicable
Gsrvctr.iniNot Applicable30,62818-Dec-200721:14Not Applicable
Gthrctr.hNot Applicable3,10018-Dec-200721:13Not Applicable
Gthrctr.iniNot Applicable31,69818-Dec-200721:13Not Applicable
Idxcntrs.hNot Applicable4,64018-Dec-200721:15Not Applicable
Idxcntrs.iniNot Applicable20,69818-Dec-200721:15Not Applicable
Msscb.dll6.0.6001.2211928,16021-Feb-200805:05x64
Msscntrs.dll6.0.6001.2211961,95221-Feb-200805:05x64
Mssitlb.dll6.0.6001.2211998,81621-Feb-200805:05x64
Mssph.dll6.0.6001.22119489,47221-Feb-200805:05x64
Mssphtb.dll6.0.6001.22119269,82421-Feb-200805:05x64
Mssprxy.dll6.0.6001.2211939,42421-Feb-200805:05x64
Mssrch.dll6.0.6001.221192,255,87221-Feb-200805:06x64
Msstrc.dll6.0.6001.2211991,13621-Feb-200805:05x64
Mssvp.dll6.0.6001.221191,824,76821-Feb-200805:05x64
Propdefs.dll6.0.6001.2211971,68021-Feb-200805:06x64
Searchfilterhost.exe6.0.6001.22119100,35221-Feb-200803:28x64
Searchindexer.exe6.0.6001.22119423,93621-Feb-200803:28x64
Searchprotocolhost.exe6.0.6001.22119252,92821-Feb-200803:28x64
Tquery.dll6.0.6001.221192,093,05621-Feb-200805:07x64
Msscb.dll6.0.6000.2077623,55221-Feb-200804:37x86
Msscntrs.dll6.0.6000.2077651,20021-Feb-200804:37x86
Mssitlb.dll6.0.6000.2077698,30421-Feb-200804:37x86
Mssph.dll6.0.6000.20776331,77621-Feb-200804:38x86
Mssphtb.dll6.0.6000.20776167,42421-Feb-200804:38x86
Mssprxy.dll6.0.6000.2077632,25621-Feb-200804:38x86
Mssrch.dll6.0.6000.207761,397,24821-Feb-200804:38x86
Msstrc.dll6.0.6000.2077652,22421-Feb-200804:38x86
Mssvp.dll6.0.6000.207761,695,74421-Feb-200804:38x86
Propdefs.dll6.0.6000.2077665,53621-Feb-200804:39x86
Searchfilterhost.exe6.0.6000.2077676,80021-Feb-200802:51x86
Searchindexer.exe6.0.6000.20776300,03221-Feb-200802:51x86
Searchprotocolhost.exe6.0.6000.20776182,78421-Feb-200802:51x86
Tquery.dll6.0.6000.207761,503,23221-Feb-200804:40x86
Msscb.dll6.0.6001.2211923,55221-Feb-200804:22x86
Msscntrs.dll6.0.6001.2211951,20021-Feb-200804:22x86
Mssitlb.dll6.0.6001.2211998,30421-Feb-200804:22x86
Mssph.dll6.0.6001.22119334,33621-Feb-200804:22x86
Mssphtb.dll6.0.6001.22119167,93621-Feb-200804:22x86
Mssprxy.dll6.0.6001.2211932,25621-Feb-200804:22x86
Mssrch.dll6.0.6001.221191,400,32021-Feb-200804:23x86
Msstrc.dll6.0.6001.2211952,73621-Feb-200804:22x86
Mssvp.dll6.0.6001.221191,696,76821-Feb-200804:22x86
Propdefs.dll6.0.6001.2211965,53621-Feb-200804:23x86
Searchfilterhost.exe6.0.6001.2211976,80021-Feb-200802:47x86
Searchindexer.exe6.0.6001.22119302,08021-Feb-200802:47x86
Searchprotocolhost.exe6.0.6001.22119179,71221-Feb-200802:47x86
Tquery.dll6.0.6001.221191,507,32821-Feb-200804:24x86

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For more information about the Sysprep tool, visit the following Microsoft Web site:
http://technet2.microsoft.com/WindowsVista/en/library/434e3931-a187-4940-a69c-70dd2ae657491033.mspx?mfr=true

Properties

Article ID: 941821 - Last Review: June 21, 2014 - Revision: 2.0
Applies to
  • Windows Vista Business 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Business
  • Windows Vista Enterprise
  • Windows Vista Home Basic
  • Windows Vista Home Premium
  • Windows Vista Starter
  • Windows Vista Ultimate
  • Windows Vista Service Pack 1
Keywords: 
kbautohotfix kbexpertisebeginner kbexpertiseinter kbhotfixserver kbqfe KB941821

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