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Japanese characters appear as boxes when you use a Windows XP Service Pack 2-based printer server to print the characters
Article ID: 941880 - View products that this article applies to.
Consider following scenario:
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
Installation informationInstall the hotfix on the Windows XP Service Pack 2-based printer server.
PrerequisitesYou must have Windows XP Service Pack 2 installed.
Restart requirementYou have to restart your computer after you apply this hotfix.
Hotfix replacement informationThis hotfix does not replace any other previously released hotfixes.
Registry informationYou do not have to make any changes to the registry to use this hotfix.
File informationThe English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows XP Service Pack 2, x86-based versions
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Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
To enable the Enable advanced printing features setting, follow these steps:
(http://support.microsoft.com/kb/824684/LN/ )Description of the standard terminology that is used to describe Microsoft software updates