The HealthServiceStore.edb file size grows to several gigabytes over time in an agent that is running System Center Operations Manager 2007

The HealthServiceStore.edb file size grows to several gigabytes over time in an agent that is running Microsoft System Center Operations Manager 2007.

Note The HealthServiceStore.edb file is located in the following folder:

This problem occurs when lots of optimized performance counters are collected.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

There are no prerequisites for installing this hotfix.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

Hotfix installation instructions

You must apply this hotfix on every computer that hosts Microsoft System Center Operations Manager 2007 Management Server or an agent.

To apply this hotfix, follow these steps:

1. Copy the following file to a local folder or to a shared network folder:
   SYSTEMCENTEROPERATIONS2007-RTM-KB941943-X86-X64-ENU.msi
2. Run this file locally on every computer that hosts System Center Operations Manager 2007 Management Server or an agent.
   
   Notes
   • You can run this file from Windows Explorer or at a command prompt.
   • The Operations Manager Service is restarted when you apply the hotfix.

To apply this hotfix in a System Center Operations Manager 2007 environment, follow these steps:

1. Manually update each System Center Operations Manager server and gateway server in all the management groups.
   
   Note You can view a list of agents that can be updated automatically by using the Operations Manager Administration console. To view this list, follow these steps:
   1. Start the Operations Manager Administration console.
   2. Expand Administration, expand Device Management, and then click Pending Management.
2. Update the agents that were manually installed after you applied the hotfix to the server. To do this by using Operations Manager 2007 Management Server, follow these steps:
   1. Start the Operations Manager Administration console.
   2. Expand Administration, expand Device Management, and then click Pending Management.
   3. View the Pending Management folder to make sure that the manual installation is approved.
   4. Open the Agent-managed Computers folder. Right-click the agent that you want, and then run the Update Agent Settings task.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

System Center Operations Manager 2007, x86-based versions

System Center Operations Manager 2007, x64-based versions

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base: