You receive error messages when you try to edit the Web application monitoring settings in System Center Operations Manager 2007

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Article ID: 941977 - View products that this article applies to.
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SYMPTOMS

When you try to edit the Web application monitoring settings in Microsoft System Center Operations Manager 2007, you receive the following error messages:
Failed to load Web Application
Microsoft.EnterpriseManagement.Common.ObjectNotFoundException: Requested object(s) not found.
This problem occurs if a user in the Operator user role opens the Operations console when the user in the Administrator user role tries to edit the Web application monitoring settings.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

There are no prerequisites for installing this hotfix.

Restart requirement

You do not have to restart the computer after you apply this hotfix. However, the hotfix installation process restarts the OpsMgr Health service.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

Hotfix installation instructions

Apply this hotfix to every management server that is running System Center Operations Manager 2007. To do this, copy the SystemCenterOperationsManager2007-RTM-KB941977-X86-x64-ENU.msi file from the hotfix package to a local folder or to a shared folder. Then, run the file.

Note You can run this file in Windows Explorer or at a command prompt.

The agent computers are updated automatically. However, you must approve the update in the Pending Management folder. To do this, follow these steps:
  1. On the computer that is running the Management Server role, click Start, point to All Programs, point to System Center Operations Manager 2007, and then click Operations Console.
  2. Click Administration view, expand Administration, expand Device Management, and then click Pending Management.
  3. In the Pending Management folder, review and approve the agent computers to apply this hotfix.
Note If you install System Center Operations Manager 2007 Agent on any computer after you apply this hotfix, make sure that you approve the installation in the Pending Management folder.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
System Center Operations Manager 2007, x86-based version
Collapse this tableExpand this table
File nameFile versionFile sizeDateTime
Bid2etw.dll6.0.5000.35196,66405-Oct-200720:21
Eventcommon.dll6.0.5000.0 126,52005-Oct-200720:21
Gsmservices.dll6.0.5000.3533,33605-Oct-200720:21
Healthservice.dll6.0.5000.352,555,448 05-Oct-200720:21
Healthserviceperformance.dll6.0.5000.045,11205-Oct-200720:21
Healthserviceruntime.dll 6.0.5000.0 327,22405-Oct-200720:21
Microsoft.enterprisemanagement.operationsmanager.common.dll6.0.5000.35405,504 05-Oct-2007 18.37
Microsoft.enterprisemanagement.operationsmanager.dll6.0.5000.352,166,78405-Oct-200718.54
Microsoft.enterprisemanagement.ui.administration.dll6.0.5000.352,019,32805-Oct-200719:05
Microsoft.enterprisemanagement.ui.authoring.dll6.0.5000.355,734,40005-Oct-200719:03
Microsoft.mom.dataaccesslayer.dll6.0.5000.352,232,32005-Oct-200718:38
Microsoft.mom.modules.datatypes.dll6.0.5000.3545,05605-Oct-200718:51
Microsoft.mom.recorderbar.dll6.0.5000.35229,37605-Oct-200718:36
Microsoft.mom.recorderbar.resources.dll6.0.5000.3590,11205-Oct-200718:36
Microsoft.mom.recorderbarbho.dll1.0.0.152,224 05-Oct-200718:36
Microsoft.mom.sdk.servicedatalayer.dll6.0.5000.35 663,55205-Oct-200718:54
Microsoft.mom.ui.common.dll6.0.5000.351,622,01605-Oct-200718:59
Microsoft.mom.ui.components.dll6.0.5000.03,391,48805-Oct-200720:34
Microsoft.mom.ui.console.exe6.0.5000.02,871,29605-Oct-200720:34
Momagentmanagement.dll 6.0.5000.35 249,40005-Oct-200720:21
Mombidldr.dll5.2.3790.1289 68,66405-Oct-200720:21
Momconnector.dll6.0.5000.0665,14405-Oct-2007 20:21
Momconnectorperformance.dll6.0.5000.039,48005-Oct-200720:21
Mommodulemsgs.dll 6.0.5000.35238,648 05-Oct-200720:21
Mommodules.dll6.0.5000.353,274,80805-Oct-200720:21
Mommodules2.dll6.0.5000.35328,76005-Oct-2007 20:21
Momnetworkmodules.dll6.0.5000.35995,896 05-Oct-200720:21
Momperfsnapshothelper.exe6.0.5000.3557,912 05-Oct-200720:21
Momperfsnapshothelperproxy.dll6.0.5000.3521,56005-Oct-200720:20
Momscriptapi.dll6.0.5000.35721,976 05-Oct-200720:21
Monitoringhost.exe6.0.5000.036,920 05-Oct-200720:21
Monitoringhostproxy.dll6.0.5000.023,608 05-Oct-200720:21
Tracelogsm.exe6.0.5000.3555,864 05-Oct-200720:21
System Center Operations Manager 2007, x64-based version
Collapse this tableExpand this table
File nameFile versionFile sizeDateTime
Bid2etw.dll6.0.5000.35196,66405-Oct-200719:33
Eventcommon.dll6.0.5000.0 126,52005-Oct-200719:33
Gsmservices.dll6.0.5000.3533,33605-Oct-200719:33
Healthservice.dll6.0.5000.352,555,448 05-Oct-200719:33
Healthserviceperformance.dll6.0.5000.045,11205-Oct-200719:33
Healthserviceruntime.dll 6.0.5000.0 327,22405-Oct-200719:33
Microsoft.enterprisemanagement.operationsmanager.common.dll6.0.5000.35405,504 05-Oct-2007 17:41
Microsoft.enterprisemanagement.operationsmanager.dll6.0.5000.352,166,78405-Oct-200718:00
Microsoft.enterprisemanagement.ui.administration.dll6.0.5000.352,019,32805-Oct-200718:03
Microsoft.enterprisemanagement.ui.authoring.dll6.0.5000.355,734,40005-Oct-200718:02
Microsoft.mom.dataaccesslayer.dll6.0.5000.352,232,32005-Oct-200717:41
Microsoft.mom.modules.datatypes.dll6.0.5000.3545,05605-Oct-200717:58
Microsoft.mom.recorderbar.dll6.0.5000.35229,37605-Oct-200717:40
Microsoft.mom.recorderbar.resources.dll6.0.5000.3590,11205-Oct-200717:40
Microsoft.mom.recorderbarbho.dll1.0.0.152,224 05-Oct-200717:40
Microsoft.mom.sdk.servicedatalayer.dll6.0.5000.35 663,55205-Oct-200718:00
Microsoft.mom.servicecommon.dll6.0.5000.3519,96809-Oct-200717:40
Microsoft.mom.ui.common.dll6.0.5000.351,622,01605-Oct-200718:01
Microsoft.mom.ui.components.dll6.0.5000.03,391,48805-Oct-200719:44
Microsoft.mom.ui.console.exe6.0.5000.02,871,29605-Oct-200719:44
Momagentmanagement.dll 6.0.5000.35 249,40005-Oct-200719:33
Mombidldr.dll5.2.3790.1289 68,66405-Oct-200719:33
Momconnector.dll6.0.5000.0665,14405-Oct-2007 19:33
Momconnectorperformance.dll6.0.5000.039,48005-Oct-200719:33
Mommodulemsgs.dll 6.0.5000.35238,648 05-Oct-200719:33
Mommodules.dll6.0.5000.353,274,80805-Oct-200719:33
Mommodules2.dll6.0.5000.35328,76005-Oct-2007 19:33
Mommsgs.dll6.0.5000.3534,36009-Oct-2007 19:33
Momnetworkmodules.dll6.0.5000.35995,896 05-Oct-200719:33
Momperfsnapshothelper.exe6.0.5000.3557,912 05-Oct-200719:33
Momperfsnapshothelperproxy.dll6.0.5000.3521,56005-Oct-200719:33
Momscriptapi.dll6.0.5000.35721,976 05-Oct-200719:33
Monitoringhost.exe6.0.5000.036,920 05-Oct-200719:33
Monitoringhostproxy.dll6.0.5000.023,608 05-Oct-200719:33
Tracelogsm.exe6.0.5000.3555,864 05-Oct-200719:33

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 941977 - Last Review: February 13, 2008 - Revision: 1.1
APPLIES TO
  • Microsoft System Center Operations Manager 2007
Keywords: 
kbautohotfix kberrmsg kbhotfixserver kbqfe kbfix kbprb KB941977

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