A USB device may not work when you start a Windows Vista-based computer or when you wake the computer from sleep

Article translations Article translations
Article ID: 941996 - View products that this article applies to.
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.
Expand all | Collapse all

On This Page

SYMPTOMS

When you start a Windows Vista-based computer, or when you wake the computer from sleep, a USB-connected device may not be recognized correctly. Because of this problem, you may experience any of the following issues:
  • A USB-based fingerprint reader may be unavailable for use at the Welcome screen. Therefore, you cannot log on to the computer by using the fingerprint reader.
  • A USB-based keyboard may be unavailable for use.
  • A USB-based mouse may be unavailable for use. The mouse pointer does not appear.

    Note A wireless keyboard or a wireless mouse may communicate with a wireless receiver that is connected to a USB port.
  • A USB-based near field communication device (FeliCa) cannot be resumes from an S3 Sleep State (Standby).
This problem may occur only occasionally.

Note Certain USB devices may be integrated into the system, and they may be connected to an internal hub. For example, a portable computer may have a single USB bus. In this situation, the computer may use an internal USB hub to make two or more USB ports available on the computer.

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Windows Vista. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935791 How to obtain the latest Windows Vista service pack

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Vista, 32-bit versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Hccoin.dll6.0.6000.206728,70431-Aug-200702:12x86
Hcrstco.dll6.0.6000.206728,70431-Aug-200702:12x86
Update.mumNot Applicable2,73331-Aug-200714:04Not Applicable
Usbd.sys6.0.6000.206725,88831-Aug-200701:23Not Applicable
Usbehci.sys6.0.6000.2067238,40031-Aug-200701:23x86
Usbhub.sys6.0.6000.20672193,53631-Aug-200701:24x86
Usbohci.sys6.0.6000.2067219,45631-Aug-200701:23x86
Usbport.sys6.0.6000.20672224,76831-Aug-200701:23x86
Usbuhci.sys6.0.6000.2067223,04031-Aug-200701:23x86
X86_usb.inf_31bf3856ad364e35_6.0.6000.20672_none_c95214552aa05b66.manifestNot Applicable2,35631-Aug-200714:04Not Applicable
X86_usbport.inf_31bf3856ad364e35_6.0.6000.20672_none_bc1c0cd21fbba94d.manifestNot Applicable5,87031-Aug-200714:04Not Applicable
Usbccgp.sys6.0.6000.2067273,21631-Aug-200701:23x86
Usbhub.sys6.0.6000.20672193,53631-Aug-200701:24x86
Windows Vista, 64-bit versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Amd64_usb.inf_31bf3856ad364e35_6.0.6000.20672_none_2570afd8e2fdcc9c.manifestNot Applicable2,35831-Aug-200714:16Not Applicable
Amd64_usbport.inf_31bf3856ad364e35_6.0.6000.20672_none_183aa855d8191a83.manifestNot Applicable5,87231-Aug-200714:16Not Applicable
Hccoin.dll6.0.6000.2067210,75231-Aug-200703:15x64
Hcrstco.dll6.0.6000.2067210,24031-Aug-200703:15x64
Update.mumNot Applicable2,73331-Aug-200714:04Not Applicable
Usbd.sys6.0.6000.206727,55231-Aug-200701:45x64
Usbehci.sys6.0.6000.2067248,12831-Aug-200701:45x64
Usbhub.sys6.0.6000.20672269,31231-Aug-200701:45x64
Usbohci.sys6.0.6000.2067224,06431-Aug-200701:45x64
Usbport.sys6.0.6000.20672258,04831-Aug-200701:45x64
Usbuhci.sys6.0.6000.2067228,67231-Aug-200701:45x64
Usbccgp.sys6.0.6000.2067295,74431-Aug-200701:45x64
Usbhub.sys6.0.6000.20672269,31231-Aug-200701:45x64

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Vista Service Pack 1.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 941996 - Last Review: January 19, 2012 - Revision: 1.0
APPLIES TO
  • Windows Vista Ultimate
  • Windows Vista Enterprise
  • Windows Vista Business
  • Windows Vista Home Premium
  • Windows Vista Home Basic
  • Windows Vista Starter
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Business 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Home Basic 64-bit Edition
Keywords: 
kbautohotfix kbvistasp1fix kbbug kbfix kberrmsg kbexpertisebeginner kbHotfixServer kbtshoot kbqfe kbwinvistapostrtmfix KB941996

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com