While attempting to install an Xbox 360 software update using a game disc, you receive the following error message: "Can't find the update disc. Please insert the disc"

This article describes a problem in which you receive an error message when you try to install an Xbox 360 software update by using a game disc. It provides steps that you can follow to try to resolve the problem.

When you try to install an Xbox 360 software update on your Xbox 360 Core System console by using a game disc, you receive the following error message:Note The Xbox 360 Core System does not have a hard drive.

To install the Xbox 360 update, please follow these steps:

1. Leave the game disc in your Xbox 360 DVD drive.
2. Press the power button to turn off your Xbox 360 console.
3. Press the power button again to re-start your Xbox 360 console.

After you follow these steps, the update procedure starts automatically. The update will be installed successfully.

Additional support

If the steps in the previous section did not resolve your issue, your console may have to be repaired. For more information about how to start the online repair process, please visit one of the following Web Page links: For more information about how to contact Xbox Customer Support directly, please visit the following Microsoft Web site:

The issue that is described in this article is not relevant to any error message that you receive when you install updates by using the auto-update feature on Xbox LIVE.