Article ID: 942101 - View products that this article applies to.
When you try to apply any of the 2007 Microsoft Office service packs on a computer that is running Windows XP Service Pack 2 (SP2), you receive an error message that resembles the following error message:
Note To view the details of the error report, click the link in the following text:
Report 2007 Microsoft Office service packs Installation Failure
An error report containing information about the updates that failed installation has been generated.
We apologize for the update installation failure.
Please tell Microsoft about this problem.
Using the information in the report we can investigate and potentially fix the problem you experienced. We will treat this report as confidential and anonymous.
What does this error report contain?
What does this error report contain?The error report details contain the following information: When you close the error report details, you receive the following error message:
Note The service pack name in the error message varies depending on the actual 2007 Office service pack that you try to apply.
2007 Microsoft Office Suite Service Pack 1 (SP1)
The installation of this package failed.
This problem may occur if Microsoft Windows Installer 3.1 is not installed.
To resolve this problem, install Windows Installer 3.1, and then install the service pack. To download and install Windows Installer 3.1, visit the following Microsoft Download Web site:
To determine the cause of the problem, review the contents of the installation log file. By default, this file is not created. To create the installation log file, follow these steps:
(http://support.microsoft.com/kb/912203/ )Description of the command-line switches that are supported by a software installation package, an update package, or a hotfix package that was created by using Microsoft Self-Extractor
Article ID: 942101 - Last Review: April 27, 2009 - Revision: 2.0