The Subject line of a delegate e-mail message is corrupted in Outlook 2007

View products that this article applies to.

SYMPTOMS

In a Microsoft Exchange Server 2007 environment, a user uses an East Asian language such as Chinese, Korean, or Japanese in Microsoft Office Outlook 2007 on a Windows-based computer. Additionally, the user tries to delegate permission to another Exchange Server 2007 user. When the delegate check a delegate e-mail message, the Subject line of the message is corrupted. For example, the Subject line is displayed as follows:

?????? <initiator>?????

However, the message is displayed correctly in the Sent Items folder of the initiator. For example, the Subject line is displayed in the correct language as follows:

You have been designated as a delegate for <initiator>

Note Users who use Outlook 2007 together with a language pack may also encounter this problem.

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CAUSE

This problem occurs because Exchange Server 2007 uses the default language codepage ISO-8859-1 to process the message. None of the languages that are mentioned in the "Symptoms" section can be decoded correctly when the ISO-8859-1 default code page is used.

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RESOLUTION

To resolve this problem in Exchange Server 2007 Service Pack 1, install Update Rollup 1 for Exchange Server 2007 Service Pack 1. For more information about Update Rollup 1 for Exchange Server 2007 Service Pack 1, see the following Exchange Help topic:

Description of Update Rollup 1 for Exchange Server 2007 Service Pack 1 (http://go.microsoft.com/fwlink/?LinkId=152559)

To resolve this problem in the release version of Exchange Server 2007, install Update Rollup 6 for Exchange Server 2007. For more information about Update Rollup 6 for Exchange Server 2007, see the following Exchange Help topic:

Description of Update Rollup 6 for Exchange Server 2007 (http://go.microsoft.com/fwlink/?LinkId=152561)

For more information about how to install the latest Exchange service pack or update rollup, see the following Exchange Help topic:

How to Obtain the Latest Service Pack or Update Rollup for Exchange 2007 (http://go.microsoft.com/fwlink/?LinkId=152570)

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 (http://support.microsoft.com/kb/824684/LN/ ) Description of the standard terminology that is used to describe Microsoft software updates

For more information about the naming schema for Exchange Server software updates, click the following article number to view the article in the Microsoft Knowledge Base:

817903 (http://support.microsoft.com/kb/817903/ ) New naming schema for Exchange Server software update packages

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