On an Exchange Server 2007-based computer, the Microsoft Exchange Information Store service stops unexpectedly when you start the service or when you mount a database store

View products that this article applies to.

SYMPTOMS

On a Microsoft Exchange Server 2007-based computer, the Microsoft Exchange Information Store service stops unexpectedly when you start the service or when you mount a database store.

The following events are logged in the System log.

Event ID: 7011

Event Type: Error
Event Source: Service Control Manager
Event ID: 7011
Description:
Timeout (30000 milliseconds) waiting for a transaction response from the MSExchangeIS service.

Event ID: 7034

Event Type: Error
Event Source: Service Control Manager
Event ID: 7034
Description:
The Microsoft Exchange Information Store service terminated unexpectedly. It has done this 3 time(s).

The following events are logged in the Application log.

Event ID: 9519

Event Type: Error
Event Source: MSExchangeIS
Event ID: 9519
Description:
Error 0x3f3 starting database "store name" on the Microsoft Exchange Information Store.

Event ID: 9518

Event Type: Error
Event Source: MSExchangeIS
Event ID: 9518
Description:
Error 0x3f3 starting Storage Group storage group domain name on the Microsoft Exchange Information Store.
MDB failed to start.

Back to the top

CAUSE

This problem occurs because some incorrect indexes cause the Microsoft Exchange Information Store service to try to access data that does not exist.

Back to the top

RESOLUTION

To resolve this problem in Exchange Server 2007 Service Pack 1, install Update Rollup 1 for Exchange Server 2007 Service Pack 1. For more information about Update Rollup 1 for Exchange Server 2007 Service Pack 1, see the following Exchange Help topic:

Description of Update Rollup 1 for Exchange Server 2007 Service Pack 1 (http://go.microsoft.com/fwlink/?LinkId=152559)

To resolve this problem in the release version of Exchange Server 2007, install Update Rollup 6 for Exchange Server 2007. For more information about Update Rollup 6 for Exchange Server 2007, see the following Exchange Help topic:

Description of Update Rollup 6 for Exchange Server 2007 (http://go.microsoft.com/fwlink/?LinkId=152561)

For more information about how to install the latest Exchange service pack or update rollup, see the following Exchange Help topic:

How to Obtain the Latest Service Pack or Update Rollup for Exchange 2007 (http://go.microsoft.com/fwlink/?LinkId=152570)

After you install this update, the indexes are validated before they are used.

Back to the top