Article ID: 942424 - Last Review: October 18, 2007 - Revision: 1.7

On an Exchange Server 2007-based computer, the Microsoft Exchange Information Store service stops unexpectedly when you start the service or when you mount a database store

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SYMPTOMS

On a Microsoft Exchange Server 2007-based computer, the Microsoft Exchange Information Store service stops unexpectedly when you start the service or when you mount a database store.

The following events are logged in the System log.

Event ID: 7011

Event Type: Error
Event Source: Service Control Manager
Event ID: 7011
Description:
Timeout (30000 milliseconds) waiting for a transaction response from the MSExchangeIS service.

Event ID: 7034

Event Type: Error
Event Source: Service Control Manager
Event ID: 7034
Description:
The Microsoft Exchange Information Store service terminated unexpectedly. It has done this 3 time(s).

The following events are logged in the Application log.

Event ID: 9519

Event Type: Error
Event Source: MSExchangeIS
Event ID: 9519
Description:
Error 0x3f3 starting database "store name" on the Microsoft Exchange Information Store.

Event ID: 9518

Event Type: Error
Event Source: MSExchangeIS
Event ID: 9518
Description:
Error 0x3f3 starting Storage Group storage group domain name on the Microsoft Exchange Information Store.
MDB failed to start.

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CAUSE

This problem occurs because some incorrect indexes cause the Microsoft Exchange Information Store service to try to access data that does not exist.
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RESOLUTION

To resolve this problem in Exchange Server 2007 Service Pack 1, install Update Rollup 1 for Exchange Server 2007 Service Pack 1. For more information about Update Rollup 1 for Exchange Server 2007 Service Pack 1, see the following Exchange Help topic:
Description of Update Rollup 1 for Exchange Server 2007 Service Pack 1 (http://go.microsoft.com/fwlink/?LinkId=152559)
To resolve this problem in the release version of Exchange Server 2007, install Update Rollup 6 for Exchange Server 2007. For more information about Update Rollup 6 for Exchange Server 2007, see the following Exchange Help topic:
Description of Update Rollup 6 for Exchange Server 2007 (http://go.microsoft.com/fwlink/?LinkId=152561)
For more information about how to install the latest Exchange service pack or update rollup, see the following Exchange Help topic:
How to Obtain the Latest Service Pack or Update Rollup for Exchange 2007 (http://go.microsoft.com/fwlink/?LinkId=152570)
After you install this update, the indexes are validated before they are used.
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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
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APPLIES TO
  • Microsoft Exchange Server 2007 Enterprise Edition
  • Microsoft Exchange Server 2007 Standard Edition
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Keywords: 
kbqfe kbexpertiseinter KB942424
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