Error message when you try to copy files from a Windows Vista-based computer to another computer by using Windows Explorer: "Out of memory There is not enough memory to complete this operation"

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Article ID: 942435 - View products that this article applies to.
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SYMPTOMS

When you try to copy files from a Windows Vista-based computer to another computer by using Windows Explorer, you may receive the following error message:
Out of memory
There is not enough memory to complete this operation.
This problem occurs if the following conditions are true:
  • The files include extended attributes.
  • You copy lots of files in a single operation.

CAUSE

This problem occurs because of a memory leak in the Windows OLE component. This memory leak is triggered by the way that Windows Explorer deals with the extended attributes of the files.

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Windows Vista. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935791 How to obtain the latest Windows Vista service pack

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You have to restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other previously released hotfixes.

Registry information

To use this hotfix, you do not have to make any changes to the registry.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Vista, 32-bit versions
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File nameFile versionFile sizeDateTimePlatform
Update.mumNot applicable26,83814-Sep-200713:03Not applicable
X86_microsoft-windows-shell32_31bf3856ad364e35_6.0.6000.20680_none_6a7607bd2e33def9.manifestNot applicable975,77214-Sep-200713:03Not applicable
Shell32-ppdlic.xrm-msNot applicable3,15014-Sep-200702:33Not applicable
Shell32.dll6.0.6000.2068011,318,78414-Sep-200702:46x86
Windows Vista, 64-bit versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Amd64_microsoft-windows-shell32_31bf3856ad364e35_6.0.6000.20680_none_c694a340e691502f.manifestNot applicable977,91914-Sep-200714:06Not applicable
Update.mumNot applicable27,34714-Sep-200713:03Not applicable
Wow64_microsoft-windows-shell32_31bf3856ad364e35_6.0.6000.20680_none_d0e94d931af2122a.manifestNot applicable968,81914-Sep-200714:06Not applicable
Shell32-ppdlic.xrm-msNot applicable3,15014-Sep-200703:27Not applicable
Shell32.dll6.0.6000.2068012,788,22414-Sep-200703:40x64
Shell32.dll6.0.6000.2068011,318,78414-Sep-200702:46x86

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Vista Service Pack 1.

MORE INFORMATION

Extended attributes are defined by programs, and they may vary from program to program. Extended attributes contain additional file information such as file type, creator, and so on.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 942435 - Last Review: October 8, 2011 - Revision: 3.0
APPLIES TO
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Business
  • Windows Vista Business 64-bit Edition
  • Windows Vista Enterprise
  • Windows Vista Home Premium
  • Windows Vista Ultimate
Keywords: 
kbautohotfix kbvistasp1fix kbfix kbexpertisebeginner kbexpertiseadvanced kbqfe kbHotfixServer KB942435

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