You are prompted to provide your administrative credentials when you try to open a Systems Management Server (SMS)-based item in Control Panel on a Windows Vista-based computer

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Article ID: 942493 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • You use a non-administrative user account on a Windows Vista-based computer.
  • This user account belongs to a group other than the Users group. Additionally, this group has a linked token.
  • You try to open a Systems Management Server (SMS)-based item in Control Panel.

    For example, you try to open the Run Advertised Programs item in Control Panel.
In this scenario, you are prompted to type your administrative credentials. Therefore, you cannot open the item in Control Panel.

CAUSE

The Windows shell starts the legacy .cpl file. However, the legacy .cpl file requires the highestAvailable run level. Therefore, the Windows shell uses the user token to determine whether the Windows shell starts the .cpl file. The Windows shell does this by using the asInvoker run level or by using the requireAdministrator run level. If the user has a filtered token, the Windows shell starts the .cpl file by using the requireAdministrator run level. If the user does not have a filtered token, the Windows shell starts the .cpl file by using the asInvoker run level.

This problem occurs when you use a non-administrative user account that has a filtered token. In this situation, the Windows shell starts the .cpl file by using the requireAdministrator run level. Therefore, you are prompted to type your administrative credentials.

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Windows Vista. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935791 How to obtain the latest Windows Vista service pack

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You have to restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other previously released hotfixes.

Registry information

To use this hotfix, you do not have to make any changes to the registry.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Vista, x86-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Update.mumNot Applicable26,83814-Sep-200715:28Not Applicable
X86_microsoft-windows-shell32_31bf3856ad364e35_6.0.6000.20680_none_6a7607bd2e33def9.manifestNot Applicable975,77214-Sep-200715:28Not Applicable
Shell32-ppdlic.xrm-msNot Applicable3,15014-Sep-200702:33Not Applicable
Shell32.dll6.0.6000.2068011,318,78414-Sep-200702:46x86
Windows Vista, x64-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Amd64_f842a26c71de5ea2145a00bead226361_31bf3856ad364e35_6.0.6000.20680_none_2b2333550761de60.manifestNot Applicable1,05414-Sep-200715:28Not Applicable
Amd64_microsoft-windows-shell32_31bf3856ad364e35_6.0.6000.20680_none_c694a340e691502f.manifestNot Applicable977,91914-Sep-200715:33Not Applicable
Update.mumNot Applicable27,34714-Sep-200715:28Not Applicable
Wow64_microsoft-windows-shell32_31bf3856ad364e35_6.0.6000.20680_none_d0e94d931af2122a.manifestNot Applicable968,81914-Sep-200715:33Not Applicable
Shell32-ppdlic.xrm-msNot Applicable3,15014-Sep-200703:27Not Applicable
Shell32.dll6.0.6000.2068012,788,22414-Sep-200703:40x64
Shell32.dll6.0.6000.2068011,318,78414-Sep-200702:46x86

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Vista Service Pack 1.

MORE INFORMATION

When an application is marked with the asInvoker run level, the application takes no action. The process inherits the process token of the parent process that created it.

When an application is marked with the requireAdministrator run level, the process must be created by a user token that is a member of the administrator group. If the user who tries to create this process is not an administrator, the user is prompted to type the administrative credentials.

When an application is marked with the highestAvailable run level, the application indicates that if a user has a linked token. Then, the application runs with the higher-privileged token. The highestAvailable run level is generally used for applications that have a user interface that is designed for the Users and Administrators groups. When an application is marked with the highestAvailable run level, the application obtains the full user rights of the user. Users in the Backup Operators group and in the Network Operators group have a linked token and are prompted to type their administrative credentials. Additionally, the dialog box that these users receive has their user tile and the tiles of the members of the administrators group.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 942493 - Last Review: October 8, 2011 - Revision: 3.0
APPLIES TO
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Business
  • Windows Vista Business 64-bit Edition
  • Windows Vista Enterprise
  • Windows Vista Home Premium
  • Windows Vista Ultimate
Keywords: 
kbautohotfix kbvistasp1fix kbexpertiseadvanced kbfix kbqfe kbHotfixServer KB942493

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