Article ID: 942524 - View products that this article applies to.
When you put a Windows Vista-based computer in hibernation, Windows Vista may stop responding (hang). Additionally, you may receive a Stop error message that resembles the following:
This issue occurs if the computer has Intel 82801G ICH7-M Serial ATA storage controllers that are connected to the 2.5-inch hard disks.
STOP: 0x000000A0 (0x00000009, 0xc0000001, 0x00000001, 0x00000000)
Arg1: 00000009, A fatal error occurred while preparing the hibernate file.
Arg2: c0000001, Status code
Arg3: 00000001, Mirroring phase
This issue occurs because of an error in the Atapi.sys file. Before Windows Vista enters hibernation, Windows Vista has to write the memory to the hibernation file on the disk. However, in some cases, the storage drive may not return the correct value when system tries to initialize the corresponding storage stack. When the storage drive returns an incorrect value, Windows Vista stops responding.
Service pack informationTo resolve this problem, obtain the latest service pack for Windows Vista. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/935791/ )How to obtain the latest Windows Vista service pack
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
PrerequisitesNo prerequisites are required.
Restart requirementYou have to restart the computer after you apply this hotfix.
Hotfix replacement informationThis hotfix does not replace any other previously released hotfixes.
File informationThe English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Vista, x86-based versions
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Windows Vista, x64-based versions
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Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Vista Service Pack 1.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.
(http://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates
Article ID: 942524 - Last Review: May 16, 2008 - Revision: 2.1