Stop error message when you put a Windows Vista-based computer in hibernation: "STOP: 0x000000A0 (0x00000009, 0xc0000001, 0x00000001, 0x00000000) INTERNAL_POWER_ERROR (a0)"

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Article ID: 942524 - View products that this article applies to.
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SYMPTOMS

When you put a Windows Vista-based computer in hibernation, Windows Vista may stop responding (hang). Additionally, you may receive a Stop error message that resembles the following:
STOP: 0x000000A0 (0x00000009, 0xc0000001, 0x00000001, 0x00000000)
INTERNAL_POWER_ERROR (a0)
Arg1: 00000009, A fatal error occurred while preparing the hibernate file.
Arg2: c0000001, Status code
Arg3: 00000001, Mirroring phase
Arg4: 00000000
This issue occurs if the computer has Intel 82801G ICH7-M Serial ATA storage controllers that are connected to the 2.5-inch hard disks.

CAUSE

This issue occurs because of an error in the Atapi.sys file. Before Windows Vista enters hibernation, Windows Vista has to write the memory to the hibernation file on the disk. However, in some cases, the storage drive may not return the correct value when system tries to initialize the corresponding storage stack. When the storage drive returns an incorrect value, Windows Vista stops responding.

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Windows Vista. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935791 How to obtain the latest Windows Vista service pack

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other previously released hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Vista, x86-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Update.mumNot Applicable2,03204-Oct-200717:34Not Applicable
X86_mshdc.inf_31bf3856ad364e35_6.0.6000.20693_none_db7d35eb3dc727cc.manifestNot Applicable6,87404-Oct-200717:34Not Applicable
Aliide.sys1.2.0.017,59204-Oct-200703:23x86
Amdide.sys6.0.6000.2069318,10404-Oct-200703:23x86
Atapi.sys6.0.6000.2069321,68804-Oct-200703:23x86
Ataport.sys6.0.6000.20693110,26404-Oct-200703:22x86
Cmdide.sys2.0.7.019,12804-Oct-200703:23x86
Intelide.sys6.0.6000.2069318,10404-Oct-200703:23x86
Msahci.sys6.0.6000.2069328,34404-Oct-200703:24x86
Pciide.sys6.0.6000.2069316,05604-Oct-200703:23x86
Pciidex.sys6.0.6000.2069345,24004-Oct-200703:24x86
Viaide.sys5.1.3790.15020,15204-Oct-200703:23x86
Windows Vista, x64-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Amd64_mshdc.inf_31bf3856ad364e35_6.0.6000.20693_none_379bd16ef6249902.manifestNot Applicable6,87604-Oct-200717:37Not Applicable
Update.mumNot Applicable2,04404-Oct-200717:34Not Applicable
Aliide.sys1.2.0.018,61604-Oct-200704:02x64
Amdide.sys6.0.6000.2069318,61604-Oct-200704:02x64
Atapi.sys6.0.6000.2069322,71204-Oct-200704:02x64
Ataport.sys6.0.6000.20693124,08804-Oct-200704:03x64
Cmdide.sys2.0.7.020,66404-Oct-200704:02x64
Intelide.sys6.0.6000.2069319,64004-Oct-200704:02x64
Msahci.sys6.0.6000.2069330,39204-Oct-200704:02x64
Pciide.sys6.0.6000.2069316,05604-Oct-200704:02x64
Pciidex.sys6.0.6000.2069351,38404-Oct-200704:03x64
Viaide.sys5.1.3790.15020,66404-Oct-200704:03x64

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Vista Service Pack 1.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

Properties

Article ID: 942524 - Last Review: May 16, 2008 - Revision: 2.1
APPLIES TO
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Business
  • Windows Vista Business 64-bit Edition
  • Windows Vista Enterprise
  • Windows Vista Home Basic
  • Windows Vista Home Premium
  • Windows Vista Ultimate
Keywords: 
kbautohotfix kbvistasp1fix kbexpertisebeginner kbfix kbqfe kbhotfixserver KB942524

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