Article ID: 942617 - View products that this article applies to.
When you try to open a .docx file in Microsoft Office Word 2007, the file does not open. Additionally, you receive the following error message:
Word experienced an error trying to open the file.
Try these suggestions.
* Check the file permissions for the document or drive.
* Make sure there is sufficient free memory and disk space.
* Open the file with the Text Recovery converter.
This problem occurs because a recovery document was saved as an auto save document (*.asd) file that has a .docx extension.
To work around this problem, follow these steps:
If Word cannot save a document during the usual save process, Word will save the document in the .asd file format. The .asd file format is a binary format that resembles the .doc file format. However, the .asd file format is not identical to the .doc file format. Word 2007 cannot open documents that are saved in the .asd file format.
For more information about how to troubleshoot damaged documents in Word 2007, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/918429/ )How to troubleshoot damaged documents in Word 2007
Article ID: 942617 - Last Review: May 20, 2013 - Revision: 2.0