Error message when you try to use the Computer Management tool on a Windows Vista-based computer that has a USB card reader or a built-in card reader: "Windows - No Disk"

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Article ID: 942682 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • You are running a Windows Vista-based computer that has a USB card reader or a built-in card reader.
  • You try to use the Computer Management tool.
In this scenario, you may receive one of the following error messages.

Message 1
Windows - No Disk
There is no disk in the drive.
Please insert a disk into drive.
Message 2
Windows - no disk Exception
processing message - 0x0000013 Parameters parameters1parameters2parameters3parameters4
After you click any of the buttons in the error message, Windows Vista appears to work correctly.

This problem occurs if the following conditions are true:
  • The Removable Disks: Deny read access Group Policy setting and the Removable Disks: Deny write access Group Policy setting are enabled on the computer.
  • There is no media in the card reader.
Note This problem may also occur under other conditions. For example, this problem may occur if the GrooveMonitor.exe process is running.

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Windows Vista. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935791 How to obtain the latest Windows Vista service pack

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You have to restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other previously released hotfixes.

Registry information

To use this hotfix, you do not have to make any changes to the registry.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Vista, 32-bit version
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Update.mumNot applicable2,00418-Sep-200717:53Not applicable
X86_cd6967ad28b799ca97b229fe1d74db39_31bf3856ad364e35_6.0.6000.20682_none_fe4b73e9f17518c2.manifestNot applicable69718-Sep-200717:53Not applicable
X86_microsoft-windows-os-kernel_31bf3856ad364e35_6.0.6000.20682_none_6a7f3f13d0593650.manifestNot applicable18,77818-Sep-200717:53Not applicable
Ntkrnlpa.exe6.0.6000.206823,505,33618-Sep-200702:19Not applicable
Ntoskrnl.exe6.0.6000.206823,472,05618-Sep-200702:19Not applicable
Windows Vista, 64-bit version
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Amd64_472f1ccbcddeb029422ac000b107dfd9_31bf3856ad364e35_6.0.6000.20682_none_4a12971f9c38f677.manifestNot applicable70118-Sep-200717:53Not applicable
Amd64_microsoft-windows-os-kernel_31bf3856ad364e35_6.0.6000.20682_none_c69dda9788b6a786.manifestNot applicable17,33018-Sep-200717:57Not applicable
Update.mumNot applicable2,01618-Sep-200717:53Not applicable
Ntoskrnl.exe6.0.6000.206824,431,54418-Sep-200703:45x64

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Vista Service Pack 1.

MORE INFORMATION

The Group Policy settings that are enabled on the computer are new features in Windows Vista. For more information about how to restrict users from writing to and from reading from a removable device, visit the following Microsoft Web site:
http://technet2.microsoft.com/windowsserver2008/en/library/fdc8600c-faf6-4fec-bc80-5e9b771043191033.mspx?mfr=true
For more information about how to control device installation and device usage by using Group Policy in Windows Vista, visit the following Microsoft Web site:
http://technet2.microsoft.com/windowsserver2008/en/library/4bbbeaa0-f7d6-4816-8a3a-43242d71d5361033.mspx?mfr=true
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 942682 - Last Review: October 8, 2011 - Revision: 3.0
APPLIES TO
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Business
  • Windows Vista Business 64-bit Edition
  • Windows Vista Enterprise
  • Windows Vista Home Premium
  • Windows Vista Ultimate
Keywords: 
kbautohotfix kbvistasp1fix kbexpertisebeginner kbexpertiseadvanced kbfix kbqfe kbhotfixserver KB942682

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