Windows Vista-based computer may stop responding when you install or uninstall some update packages for a USB HID component and then restart the computer

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Article ID: 942693 - View products that this article applies to.
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After you install or uninstall an update package for a USB Human Interface Device (HID) component on a Windows Vista-based computer, the computer may stop responding. Additionally, you may receive the following message when the computer restarts:
Windows is configuring the updates
Note This problem occurs only on a specific kind of Windows Vista-based computer.


Service pack information

To resolve this problem, obtain the latest service pack for Windows Vista. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935791 How to obtain the latest Windows Vista service pack

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.


No prerequisites are required.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Vista, x86-based versions
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File nameFile versionFile sizeDateTimePlatform
Update.mumNot applicable3,43418-Sep-200721:20Not applicable
X86_input.inf_31bf3856ad364e35_6.0.6000.20596_none_1eb7a6903c5857e9.manifestNot applicable2,92618-Sep-200721:20Not applicable
X86_usb.inf_31bf3856ad364e35_6.0.6000.20596_none_c94073bf2aacfb7d.manifestNot applicable2,35618-Sep-200721:20Not applicable
X86_usbport.inf_31bf3856ad364e35_6.0.6000.20596_none_bc0a6c3c1fc84964.manifestNot applicable5,38618-Sep-200721:20Not applicable
Hidparse.sys6.0.6000.2059625,47211-May-200701:30Not applicable
Usbd.sys6.0.6000.205965,88811-May-200701:30Not applicable

Windows Vista, x64-based versions

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File nameFile versionFile sizeDateTimePlatform
Amd64_input.inf_31bf3856ad364e35_6.0.6000.20596_none_7ad64213f4b5c91f.manifestNot applicable2,92818-Sep-200721:24Not applicable
Amd64_usb.inf_31bf3856ad364e35_6.0.6000.20596_none_255f0f42e30a6cb3.manifestNot applicable2,35818-Sep-200721:24Not applicable
Amd64_usbport.inf_31bf3856ad364e35_6.0.6000.20596_none_182907bfd825ba9a.manifestNot applicable5,38818-Sep-200721:24Not applicable
Update.mumNot applicable3,45418-Sep-200721:20Not applicable


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Vista Service Pack 1.


For more information about the USB HID standard, visit the following Microsoft Web site:
For more information about the standard terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates


Article ID: 942693 - Last Review: May 16, 2008 - Revision: 2.1
  • Windows Vista Business
  • Windows Vista Enterprise
  • Windows Vista Home Basic
  • Windows Vista Home Premium
  • Windows Vista Ultimate
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Business 64-bit Edition
kbautohotfix kbvistasp1fix kbexpertisebeginner kbexpertiseadvanced kbbug kbfix kbhotfixserver kbqfe KB942693

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