When you view an image in Windows Photo Gallery, the image may be displayed with an incorrect color cast

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Article ID: 942856 - View products that this article applies to.
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SYMPTOMS

When you view an image in Windows Live Photo Gallery, the image and the image background may display an incorrect color cast.

CAUSE

This issue may occur because an incorrect color profile is used for the monitor device in the Color Management setting. When Windows Live Photo Gallery uses the incorrect color profile to manage color settings for images, the image may not appear as expected.

Note Microsoft Paint and Microsoft Windows Picture and Fax Viewer do not use color profiles to manage color settings for images.

RESOLUTION

To resolve this issue, remove the incorrect color profile. To remove the incorrect color profile, follow the steps for the operating system that you are using.

Windows XP
  1. Click Start, click Control Panel, and then click Display.
  2. Click the Settings tab.
  3. Click Advanced, and then click the Color Management tab.
  4. Select the color profile that you want to remove, and then click Remove.

    Note If you receive a warning message, click Yes.
  5. Click OK to accept the changes.
  6. Click OK to close the Display Properties dialog box.
  7. Restart the computer, and then open an image in Windows Live Photo Gallery to verify that the issue is resolved.
Windows Vista
  1. Click Start
    Collapse this imageExpand this image
    the Start button
    , type Color Management in the Start Search box, and then press ENTER.
  2. In the Color Management dialog box, click to select the Use my settings for this device check box.
  3. In the Profiles associated with this device list, click the color profile that you want to remove, and then click Remove.

    Note If you receive a warning message, click Yes.
  4. Click Close, and then restart the computer.
  5. Open an image in Windows Live Photo Gallery to verify that the issue is resolved.

MORE INFORMATION

If you must have a custom color profile for advanced image-editing software such as Adobe Photoshop, contact the software manufacturer for information about how to adjust the color profile.

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

Properties

Article ID: 942856 - Last Review: September 27, 2007 - Revision: 1.0
APPLIES TO
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Microsoft Windows XP Home Edition Service Pack 2 (SP2)
  • Microsoft Windows XP Media Center Edition Service Pack 2 (SP2)
  • Microsoft Windows XP Professional Service Pack 2 (SP2)
  • Windows Live Photo Gallery
  • Windows Vista Business
  • Windows Vista Enterprise
  • Windows Vista Home Basic
  • Windows Vista Home Premium
  • Windows Vista Starter
  • Windows Vista Ultimate
Keywords: 
kbhowto kbprb kbexpertisebeginner kbwinliveportal KB942856

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