Picture Manager may stop responding when you open the "Printer Properties" dialog box in Picture Manager in a 64-bit version of Windows 7 or of Windows Vista

Article ID: 942914 - View products that this article applies to.
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SYMPTOMS

You are running a 64-bit version of Windows 7 or of Windows Vista. You open the Printer Properties dialog box from the Print dialog box in Microsoft Office Picture Manager 2003 or in Microsoft Office Picture Manager 2007. When you close the Print Settings and Print Pictures dialog boxes, Picture Manager may stop responding.

For example, this problem can occur in the following scenario:
  1. On a computer that is running a 64-bit version of Windows 7 or of Windows Vista, click Start
    Collapse this imageExpand this image
    Start button
    , click Pictures, and then double-click Sample Pictures.
  2. Right-click the Autumn Leaves sample picture, point to Open With, and then click Microsoft Office Picture Manager.
  3. On the File menu, click Print.
  4. Click Options, click Printer Properties, and then click Cancel two times.
In this scenario, Picture Manager may stop responding (hang).
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Workaround for Windows Vista

To work around this problem in Windows Vista, use either of the following methods:
  • Change the printer properties. To do this, click Start
    Collapse this imageExpand this image
    Start button
    , type Printers in the Start Search box, and then click Printers in the Programs list. Right-click the printer, and then click Printing Preferences.
  • Use Windows Photo Gallery instead of Picture Manager.
To close Picture Manager when this problem occurs, follow these steps:
  1. Press CTRL+ALT+DEL.
  2. Click Start Task Manager.
  3. Click the Applications tab.
  4. Click Picture Manager.
  5. Click End Process, and then click Yes or End process.
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Resolution for Windows 7

To resolve this problem in Windows 7, install the hotfix that is described in this article.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
(http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:
  • Windows 7
  • Windows 7 Service Pack 1 (SP1)
For more information about how to obtain a Windows 7 or a Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
976932
(http://support.microsoft.com/kb/976932/ )
Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    Collapse this tableExpand this table
    VersionProductSR_LevelService branch
    6.1.760 0 . 16xxxWindows 7RTMGDR
    6.1.760 0 . 20xxxWindows 7RTMLDR
    6.1.760 1 . 17xxxWindows 7SP1GDR
    6.1.760 1 . 21xxxWindows 7SP1LDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x64-based versions of Windows 7
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File nameFile versionFile sizeDateTimePlatform
Splwow64.exe6.1.7600.1672261,95218-Dec-201006:08x64
Splwow64.exe6.1.7600.2086167,58418-Dec-201006:04x64
Splwow64.exe6.1.7601.1752767,07217-Dec-201011:37x64
Splwow64.exe6.1.7601.2162467,07218-Dec-201008:51x64
For all supported IA-64-based versions of Windows Server 2008 R2
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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
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MORE INFORMATION

To verify which version of Windows 7 or of Windows Vista that you are running, click Start, right-click Computer, and then click Properties. The System type field indicates whether a 32-bit version or a 64-bit version of Windows is installed on the computer.

Additional file information

Additional file information for Windows 7

Additional files for all supported x64-based versions of Windows 7
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File nameAmd64_0574848a24aac84164e1990163ba1206_31bf3856ad364e35_6.1.7601.21624_none_8ea8c7a9da16816c.manifest
File versionNot Applicable
File size715
Date (UTC)20-Dec-2010
Time (UTC)07:44
PlatformNot Applicable
File nameAmd64_26e3e818ed48bcb9b5e0b623d3989f7c_31bf3856ad364e35_6.1.7600.16722_none_77e68d13ab6986c2.manifest
File versionNot Applicable
File size1,074
Date (UTC)20-Dec-2010
Time (UTC)07:44
PlatformNot Applicable
File nameAmd64_273c10967c3f454e111cab7887ccbc5e_31bf3856ad364e35_6.1.7600.20861_none_d760ed4315fc98de.manifest
File versionNot Applicable
File size717
Date (UTC)20-Dec-2010
Time (UTC)07:44
PlatformNot Applicable
File nameAmd64_31fab654eb679d6519813097f12e4461_31bf3856ad364e35_6.1.7600.20861_none_7df12fa7b412c54f.manifest
File versionNot Applicable
File size715
Date (UTC)20-Dec-2010
Time (UTC)07:44
PlatformNot Applicable
File nameAmd64_3a0c5e65182c2b200f5ad471205a25cc_31bf3856ad364e35_6.1.7600.20861_none_1b02d5782769e6a7.manifest
File versionNot Applicable
File size1,074
Date (UTC)20-Dec-2010
Time (UTC)07:44
PlatformNot Applicable
File nameAmd64_872f1424ea81c73bee8fadd5a67e68a3_31bf3856ad364e35_6.1.7601.17527_none_b9998438e961c961.manifest
File versionNot Applicable
File size1,074
Date (UTC)20-Dec-2010
Time (UTC)07:44
PlatformNot Applicable
File nameAmd64_88ed34885cb853e16975ef18a023e7a0_31bf3856ad364e35_6.1.7601.21624_none_9201e4f40a12388f.manifest
File versionNot Applicable
File size1,074
Date (UTC)20-Dec-2010
Time (UTC)07:44
PlatformNot Applicable
File nameAmd64_bc048ebc6cbda5e61945487b2f4ab6f5_31bf3856ad364e35_6.1.7601.21624_none_1405a673f6bafd5e.manifest
File versionNot Applicable
File size717
Date (UTC)20-Dec-2010
Time (UTC)07:44
PlatformNot Applicable
File nameAmd64_cea186880402d384594852f6ec022172_31bf3856ad364e35_6.1.7600.16722_none_d132089fcc62abe3.manifest
File versionNot Applicable
File size715
Date (UTC)20-Dec-2010
Time (UTC)07:44
PlatformNot Applicable
File nameAmd64_dbd941ced4d963515df560e62bf1bb99_31bf3856ad364e35_6.1.7600.16722_none_d23f29489c30092d.manifest
File versionNot Applicable
File size717
Date (UTC)20-Dec-2010
Time (UTC)07:44
PlatformNot Applicable
File nameAmd64_df6cd8076f19bee71ddeeb92196b08b4_31bf3856ad364e35_6.1.7601.17527_none_8fb7ebeb30d35d43.manifest
File versionNot Applicable
File size715
Date (UTC)20-Dec-2010
Time (UTC)07:44
PlatformNot Applicable
File nameAmd64_f7db1b0b5f7d3c611b3e7cfce7c5670d_31bf3856ad364e35_6.1.7601.17527_none_e2c79989481131a2.manifest
File versionNot Applicable
File size717
Date (UTC)20-Dec-2010
Time (UTC)07:44
PlatformNot Applicable
File nameAmd64_microsoft-windows-p..ng-spooler-splwow64_31bf3856ad364e35_6.1.7600.16722_none_23dd29e3ab7ab47b.manifest
File versionNot Applicable
File size2,644
Date (UTC)18-Dec-2010
Time (UTC)06:54
PlatformNot Applicable
File nameAmd64_microsoft-windows-p..ng-spooler-splwow64_31bf3856ad364e35_6.1.7600.20861_none_243a86b4c4b9aab2.manifest
File versionNot Applicable
File size2,644
Date (UTC)18-Dec-2010
Time (UTC)06:50
PlatformNot Applicable
File nameAmd64_microsoft-windows-p..ng-spooler-splwow64_31bf3856ad364e35_6.1.7601.17527_none_25c8885ba89c9f1a.manifest
File versionNot Applicable
File size2,644
Date (UTC)17-Dec-2010
Time (UTC)12:22
PlatformNot Applicable
File nameAmd64_microsoft-windows-p..ng-spooler-splwow64_31bf3856ad364e35_6.1.7601.21624_none_264f2448c1bcf2df.manifest
File versionNot Applicable
File size2,644
Date (UTC)18-Dec-2010
Time (UTC)09:23
PlatformNot Applicable
File nameUpdate-bf.mum
File versionNot Applicable
File size3,091
Date (UTC)20-Dec-2010
Time (UTC)07:44
PlatformNot Applicable
File nameUpdate.mum
File versionNot Applicable
File size3,153
Date (UTC)20-Dec-2010
Time (UTC)07:44
PlatformNot Applicable
File nameX86_microsoft-windows-p..ng-spooler-splwow64_31bf3856ad364e35_6.1.7600.16722_none_c7be8e5ff31d4345.manifest
File versionNot Applicable
File size1,846
Date (UTC)18-Dec-2010
Time (UTC)06:00
PlatformNot Applicable
File nameX86_microsoft-windows-p..ng-spooler-splwow64_31bf3856ad364e35_6.1.7600.20861_none_c81beb310c5c397c.manifest
File versionNot Applicable
File size1,846
Date (UTC)18-Dec-2010
Time (UTC)05:52
PlatformNot Applicable
File nameX86_microsoft-windows-p..ng-spooler-splwow64_31bf3856ad364e35_6.1.7601.17527_none_c9a9ecd7f03f2de4.manifest
File versionNot Applicable
File size1,846
Date (UTC)17-Dec-2010
Time (UTC)07:44
PlatformNot Applicable
File nameX86_microsoft-windows-p..ng-spooler-splwow64_31bf3856ad364e35_6.1.7601.21624_none_ca3088c5095f81a9.manifest
File versionNot Applicable
File size1,846
Date (UTC)18-Dec-2010
Time (UTC)08:25
PlatformNot Applicable
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Properties

Article ID: 942914 - Last Review: March 3, 2011 - Revision: 3.0
APPLIES TO
  • Windows 7 Enterprise
  • Windows 7 Home Basic
  • Windows 7 Home Premium
  • Windows 7 Professional
  • Windows 7 Ultimate
  • Windows Vista Business
  • Windows Vista Enterprise
  • Windows Vista Home Basic
  • Windows Vista Home Premium
  • Windows Vista Ultimate
Keywords: 
kbbug kbexpertisebeginner kbtshoot kbhotfixserver kbautohotfix KB942914
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