FIX: Error message when you install the release version of SQL Server 2005 on a server that has Windows Internal Database SP2 installed: "The SQL Server service failed to start"

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Article ID: 942980 - View products that this article applies to.
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SYMPTOMS

When you install the release version of Microsoft SQL Server 2005 on a Windows Server 2003-based server, you receive the following error message during the installation:
The SQL Server service failed to start. For more information, see the SQL Server Books Online topics, "How to: View SQL Server 2005 Setup Log Files" and "Starting SQL Server Manually."
This problem occurs if the following conditions are true:
  • The computer has Windows Internal Database Service Pack 2 (SP2) installed.
  • You start the SQL Server service by using a low-privileged account. For example, you use the NETWORK SERVICE account.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisite is required.

Restart information

You do not have to restart the computer after you apply this hotfix.

Registry information

You do not have to change the registry.

Hotfix file information

This hotfix contains only the files that are required to correct the issues that this article lists. This hotfix may not contain all the files that you must have to fully update a product to the latest build.

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
SQL Server 2005 Database Engine, 32-bit version
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File nameFile versionFile sizeDateTimePlatform
Sqlsupport.msiNot Applicable9,274,36826-Feb-200812:59x86
SQL Server 2005 Database Engine, x64-based version
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Sqlsupport.msiNot Applicable12,912,12826-Feb-200812:54x64
SQL Server 2005 Database Engine, Itanium-architecture version
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Sqlsupport.msiNot Applicable18,070,01626-Feb-200812:54ia64

How to install this hotfix

To install this hotfix, follow these steps:
  1. Uninstall the SQL Server Setup Support Files tool. To do this, follow these steps:
    1. In Control Panel, open the Add or Remove Programs item.
    2. In the list of available programs, click Microsoft SQL Server Setup Support Files, and then click Remove.
  2. Extract the SqlSupport.msi file from the hotfix package.
  3. Double-click the SqlSupport.msi file that you obtained in step 2.
After you install this hotfix, you can install the release version of SQL Server 2005.

Note When you install SQL Server 2005, you may receive a warning for the Edition Change Check item on the System Configuration Check page. You can safely ignore this warning message and continue the installation.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

Windows Internal Database is a relational data store for Windows roles and features only. For example, Windows SharePoint Services 3.0 and Windows Server Update Services 3.0 use Windows Internal Database as a data store.

For more information about the naming schema for SQL Server, click the following article number to view the article in the Microsoft Knowledge Base:
822499 New naming schema for Microsoft SQL Server software update packages
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
To download the 32-bit version of Windows Internal Database SP2, visit the following Microsoft download site:
http://www.microsoft.com/downloads/details.aspx?familyid=30a7365b-91c5-4c28-85a5-9ab861168c0e&displaylang=en&tm
To download the 64-bit version of Windows Internal Database SP2, visit the following Microsoft download site:
http://www.microsoft.com/downloads/details.aspx?familyid=DE6B898B-1E59-4571-A301-D26FB39D6D9F&displaylang=en
Note These Web sites also contain information about how to install and to uninstall Windows Internal Database SP2.

Properties

Article ID: 942980 - Last Review: March 10, 2008 - Revision: 1.2
APPLIES TO
  • Microsoft SQL Server 2005 Standard Edition
  • Microsoft SQL Server 2005 Workgroup Edition
  • Microsoft SQL Server 2005 Developer Edition
  • Microsoft SQL Server 2005 Enterprise Edition
Keywords: 
kbautohotfix kbfix kbpubtypekc kbqfe kbhotfixserver kbsql2005engine kbsql2005setup kbexpertiseadvanced KB942980

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