An image attachment appears as a red "X" when you send an RTF e-mail message from an Exchange Server 2007 organization to an external recipient

Article translations Article translations
Article ID: 943073 - View products that this article applies to.
Expand all | Collapse all


In a Microsoft Exchange Server 2007 organization, you send a Rich Text Format (RTF) e-mail message to an external, non-Exchange Server recipient. The message contains an inline image attachment. However, when the recipient receives the e-mail message, the image attachment appears as a red "X" in the message body. Additionally, the attachment list does not include the image file.


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.


For more information about a related problem, click the following article number to view the article in the Microsoft Knowledge Base:
940329 Inline attachments are converted to inline hyperlinks in an RTF e-mail message that is sent from an Exchange 2007 organization

For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:
816915 New file naming schema for Microsoft Windows software update packages
824684 Description of the standard terminology that is used to describe Microsoft software updates


Article ID: 943073 - Last Review: May 21, 2008 - Revision: 2.1
  • Microsoft Exchange Server 2007 Service Pack 1, when used with:
    • Microsoft Exchange Server 2007 Standard Edition
    • Microsoft Exchange Server 2007 Enterprise Edition
kbexpertiseinter kbfix kbqfe kbhotfixrollup KB943073

Give Feedback


Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from