Article ID: 943073 - Last Review: May 21, 2008 - Revision: 2.1

An image attachment appears as a red "X" when you send an RTF e-mail message from an Exchange Server 2007 organization to an external recipient

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SYMPTOMS

In a Microsoft Exchange Server 2007 organization, you send a Rich Text Format (RTF) e-mail message to an external, non-Exchange Server recipient. The message contains an inline image attachment. However, when the recipient receives the e-mail message, the image attachment appears as a red "X" in the message body. Additionally, the attachment list does not include the image file.
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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
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MORE INFORMATION

For more information about a related problem, click the following article number to view the article in the Microsoft Knowledge Base:
940329  (http://support.microsoft.com/kb/940329/ ) Inline attachments are converted to inline hyperlinks in an RTF e-mail message that is sent from an Exchange 2007 organization

For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:
816915  (http://support.microsoft.com/kb/816915/ ) New file naming schema for Microsoft Windows software update packages
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates
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APPLIES TO
  • Microsoft Exchange Server 2007 Service Pack 1, when used with:
    • Microsoft Exchange Server 2007 Standard Edition
    • Microsoft Exchange Server 2007 Enterprise Edition
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Keywords: 
kbexpertiseinter kbfix kbqfe kbhotfixrollup KB943073
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