Article ID: 943081 - Last Review: November 6, 2007 - Revision: 1.1

When you view any 2007 Office system Service Pack 1 update under "Add or Remove Programs" in Control Panel, the title of the update contains garbage characters

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SYMPTOMS

Consider the following scenario. You install 2007 Microsoft Office Suite Service Pack 1 (SP1). Then, you view any 2007 Office system SP1 update under Add or Remove Programs in Control Panel. In this scenario, the title of the SP1 update contains garbage characters.
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CAUSE

This issue occurs when the 2007 Office Suite is installed by using a language locale that differs from the current language locale of the computer's operating system. Specifically, the SP1 update information is encoded as ANSI text characters that are not displayed correctly when East Asian language support is used.
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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
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APPLIES TO
  • 2007 Microsoft Office Suite Service Pack 1
  • Microsoft Office Basic 2007
  • Microsoft Office Enterprise 2007
  • Microsoft Office Home and Student 2007
  • Microsoft Office Professional 2007
  • Microsoft Office Small Business 2007
  • Microsoft Office Standard 2007
  • Microsoft Office Ultimate 2007
  • Microsoft Office Access 2007
  • Microsoft Office InfoPath 2007
  • Microsoft Office Excel 2007
  • Microsoft Office Outlook 2007
  • Microsoft Office OneNote 2007
  • Microsoft Office PowerPoint 2007
  • Microsoft Office Publisher 2007
  • Microsoft Office Word 2007
  • Microsoft Office Groove 2007
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Keywords: 
kbtshoot kbprb kbexpertisebeginner KB943081
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