Article ID: 943082 - Last Review: October 23, 2007 - Revision: 1.2

After you cancel the installation of 2007 Office Suite Service Pack 1, some parts of the service pack remain on the computer

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SYMPTOMS

After you cancel the installation of 2007 Microsoft Office Suite Service Pack 1 (SP1), some parts of the service pack are installed, and they remain on the computer. You may see an SP1 version number for some programs in the following locations:
  • In the versions of installed Office files
  • In the version information in the About dialog box
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
928116  (http://support.microsoft.com/kb/928116/ ) How to determine which version of a 2007 Office product is installed
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CAUSE

This issue occurs when you cancel the installation after some components have been installed. The service pack installs as a series of updates to the Office components. Canceling installation does not roll back service pack updates to any Office components that have already been installed.
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RESOLUTION

To resolve this issue, complete the installation of 2007 Office Suite SP1. Or, you can uninstall and then reinstall the 2007 Office system.
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MORE INFORMATION

2007 Office Suite SP1 includes multiple updates (.msp files) that are applied to the cached .msi files for the installed 2007 Office system programs. As soon as the first .msp file has been applied, and the next .msp file is being applied, any cancellation will roll back only the current .msp file. For more information, visit the following Microsoft Web site:
http://technet2.microsoft.com/Office/en-us/library/5f6f56a2-9ba8-430c-8021-c74fa9c2f65d1033.mspx (http://technet2.microsoft.com/Office/en-us/library/5f6f56a2-9ba8-430c-8021-c74fa9c2f65d1033.mspx)
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APPLIES TO
  • Microsoft Office Enterprise 2007
  • Microsoft Office Home and Student 2007
  • Microsoft Office Professional 2007
  • Microsoft Office Small Business 2007
  • Microsoft Office Standard 2007
  • Microsoft Office Ultimate 2007
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Keywords: 
kbtshoot kbprb kbexpertisebeginner KB943082
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