The Document Scanning tool crashes when you use the tool to scan a document after you install 2007 Office Suite Service Pack 1

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Article ID: 943087 - View products that this article applies to.
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SYMPTOMS

When you use the Microsoft Office Document Scanning tool to scan a document, the tool crashes.

This problem occurs after you install 2007 Microsoft Office Suite Service Pack 1 (SP1) on a computer that is running Windows Vista.

This problem occurs when you use one of the following scanners to scan the document:
  • EPSON GT-6700
  • EPSON GT-S60
  • EPSON GT-S600
  • Canon CanoScan FB1210U
  • Canon PIXMA MX 300
  • Canon CanoScan LiDE 90
  • Canon CanoScan LiDE 500F
  • HP Officejet 7210 All-in-One
This problem does not occur in the release version of the 2007 Microsoft Office system.

CAUSE

This problem occurs because of a bug in 2007 Office Suite SP1.

WORKAROUND

To work around this problem, use another scanner application. For example, you can use the scanner software that was included with the scanner. If you are using Windows Vista Business or Windows Vista Ultimate, you can use the "Windows Fax and Scan" tool.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Properties

Article ID: 943087 - Last Review: November 22, 2007 - Revision: 1.1
APPLIES TO
  • 2007 Microsoft Office Suite Service Pack 1
Keywords: 
kbexpertiseinter kbexpertisebeginner kbtshoot kbprb KB943087

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