Article ID: 943087 - Last Review: November 22, 2007 - Revision: 1.1 The Document Scanning tool crashes when you use the tool to scan a document after you install 2007 Office Suite Service Pack 1SYMPTOMS When you use the Microsoft Office Document Scanning tool to scan a document, the tool crashes. This problem occurs after you install 2007 Microsoft Office Suite Service Pack 1 (SP1) on a computer that is running Windows Vista. This problem occurs when you use one of the following scanners to scan the document:
CAUSEThis problem occurs because of a bug in 2007 Office Suite
SP1. WORKAROUNDTo work around this problem, use another scanner
application. For example, you can use the scanner software that was
included
with the scanner. If you are using Windows Vista Business or Windows Vista
Ultimate, you can use the "Windows Fax and Scan" tool. STATUSMicrosoft
has confirmed that this is a problem in the Microsoft products that are listed
in the "Applies to" section.
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