Article ID: 943087 - View products that this article applies to.
When you use the Microsoft Office Document Scanning tool to scan a document, the tool crashes.
This problem occurs after you install 2007 Microsoft Office Suite Service Pack 1 (SP1) on a computer that is running Windows Vista.
This problem occurs when you use one of the following scanners to scan the document:
To work around this problem, use another scanner application. For example, you can use the scanner software that was included with the scanner. If you are using Windows Vista Business or Windows Vista Ultimate, you can use the "Windows Fax and Scan" tool.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Article ID: 943087 - Last Review: November 22, 2007 - Revision: 1.1
Contact us for more help