Article ID: 943144 - Last Review: December 9, 2011 - Revision: 14.0
You cannot install updates from Windows Update, Microsoft Update, or by using Automatic Update after a repair install of Windows XP or after you install Windows XP SP3 immediately after a clean install of Windows XP SP2
System TipThis article applies to a different operating system than the one you are using. Article content that may not be relevant to you is disabled.
To continue receiving security updates for Windows, make sure you're running Windows XP with Service Pack 3 (SP3).
For more information, refer to this Microsoft web page:
Support is ending for some versions of Windows
When you try to install Windows updates from the Windows Update Web site, the Microsoft Update Web site, or by using Automatic Update, you receive a message that the update is not installed successfully. Additionally, the update is not displayed in the update history.
You may experience this issue in the following scenarios:
Scenario 1
You try to install updates after repair a Windows XP installation by using the Windows XP CD.
Scenario 2
You perform the following operations before you try to install Windows updates:
You perform a new installation of Windows XP Service Pack 2 (SP2).
You visit the Windows Update Web site, or the Microsoft Update Web site.
Note When you visit the update Web site, the latest version of Windows Update software will be installed in your computer.
You install Windows XP Service Pack (SP3) without a restart.
You try to install Windows updates after the install of Windows XP SP3.
If you are experiencing other Windows Update related issues, see the "More Information" section to find appropriate solutions.
This issue occurs because the Wups2.dll file that is included in the latest version of Windows Update is not installed correctly.
For scenario 1, the registry entries that correspond to the Wups2.dll file are missing after the repair install of Windows XP. The release version of Windows XP does not contain the Windows Update software.
For scenario 2, the registry entries that correspond to Windows Update are changed back to the Windows XP SP2 version if you did not restart the computer before you install Windows XP SP3. The registry entries for the Wups2.dll file are changed to pointing to the Wups.dll file that is included in the release version of Windows XP SP2.
To learn whether it is a 32-bit version or 64-bit version, open System Information (Msinfo32.exe). Then, review the value that is listed for System Type. To do this, follow these steps:
Click Start, and then click Run.
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Type msinfo32.exe, and then click OK or press ENTER.
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In System Information, review the value for System Type.
For 32-bit editions of Windows, the System Type value is x86-based PC.
For 64-bit editions of Windows, the System Type value is x64-based PC.
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The following files are available for download from the Microsoft Download Center:
For more information about how to download the latest version of Windows Update Agent, click the following article number to view the article in the Microsoft Knowledge Base:
949104
How to obtain the latest version of the Windows Update Agent to help manage updates on a computer
To have us register the Wups2.dll file in Windows for you, go to the "Fix it for me" section. If you prefer to fix this problem yourself, go to the "Let me fix it myself" section.
Fix it for me
To fix this problem automatically, click the Fix it
button or link. Click Run
in the File Download dialog box, and follow the steps in the Fix it wizard.
This wizard may be in English only. However, the automatic fix also works for other language versions of Windows.
If you are not on the computer that has the problem, save the Fix it solution to a flash drive or a CD and then run it on the computer that has the problem.
Check whether the problem is fixed. If the problem is fixed, you are finished with this section. If the problem is not fixed, you can contact support
(http://support.microsoft.com/contactus)
.
We would appreciate your feedback. To provide feedback or to report any issues with this solution, please leave a comment on the "Fix it for me
(http://blogs.technet.com/fixit4me/)
" blog or send us an email
(mailto:fixit4me@microsoft.com?Subject=KB)
.
For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:
933528
(http://support.microsoft.com/kb/933528/
)
Error message when you try to install Microsoft Update on a Windows Vista-based computer: "Could not install Microsoft Update on the computer. 0x80004005"
958051
(http://support.microsoft.com/kb/958051/
)
You may receive a "0x8007F0F4" error code when you try to install updates from the Windows Update Web site or from the Microsoft Update Web site
836941
(http://support.microsoft.com/kb/836941/
)
You may encounter temporary connection-related errors when you use Windows Update or Microsoft Update to install updates
946414
(http://support.microsoft.com/kb/946414/
)
Error when you download updates using Windows Update or Microsoft Update: 8000FFFF
910336
(http://support.microsoft.com/kb/910336/
)
You receive a "0x80070002" or "0x80070003" error code after you download an update from Windows Update, from Microsoft Update, or from Windows Server Update Services
929458
(http://support.microsoft.com/kb/929458/
)
Error code 0x80072F8F when you try to search for available updates on Windows Update and Microsoft Update sites
900936
(http://support.microsoft.com/kb/900936/
)
Error code 0x8024402C when you try to install updates on Windows Update or Microsoft Update Web sites
958049
(http://support.microsoft.com/kb/958049/
)
Error code when you use the Windows Update or Microsoft Update Web site to install updates: "0x8007066A"
919749
(http://support.microsoft.com/kb/919749/
)
Error code 0x80245003 when you try to install updates from the Windows Update Web site or the Microsoft Update Web site
958052
(http://support.microsoft.com/kb/958052/
)
You receive error code 0x80070643 or error code 0x643 when you use the Windows Update or Microsoft Update Web sites to install updates
910337
(http://support.microsoft.com/kb/910337/
)
You may receive an error message that contains the "0x8DDD0018" code or the "0x80246008" code when you try to download updates from the Microsoft Windows Update Web site or from the Microsoft Update Web site
For more information about how to troubleshoot Windows Update issues, click the following article numbers to view the articles in the Microsoft Knowledge Base:
910339
(http://support.microsoft.com/kb/910339/
)
How
to troubleshoot Windows Update or Microsoft Update when you are repeatedly
offered an update
906602
(http://support.microsoft.com/kb/906602/
)
How to troubleshoot common Windows Update, Microsoft Update, and Windows Server Update Services installation issues
306525
(http://support.microsoft.com/kb/306525/
)
How to configure and use Automatic Updates in Windows XP
950718
(http://support.microsoft.com/kb/950718/
)
How to troubleshoot an unsuccessful installation of Windows XP Service Pack 3
Click the following links to find more options if this article cannot resolve your problem:
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