Article ID: 943163 - Last Review: February 21, 2008 - Revision: 1.5

The Test-OwaConnectivity cmdlet and the Test-ActiveSyncConnectivity cmdlet do not run successfully on a computer that is running Exchange Server 2007

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SYMPTOMS

On a computer that is running Microsoft Exchange Server 2007, the Test-OwaConnectivity cmdlet and the Test-ActiveSyncConnectivity cmdlet do not run successfully.

Additionally, you receive an error message that resembles the following error message:
[PS] drive :\Documents and Settings\msxservice>test-owaconnectivity
WARNING: The test was unable to log on to OWA due to an authentication failure.
WARNING: Test FAILED for URL 'https://mail. company name .com/owa/'.
Additionally, the following error message is logged in the Internet Information Services (IIS) logs:
The request failed with HTTP status 401: Access Denied
This problem occurs when the NetBIOS domain name is not identical to the first part of the fully qualified domain name (FQDN).

RESOLUTION

To resolve this problem in Exchange Server 2007 Service Pack 1, install Update Rollup 1 for Exchange Server 2007 Service Pack 1. For more information about Update Rollup 1 for Exchange Server 2007 Service Pack 1, see the following Exchange Help topic:
Description of Update Rollup 1 for Exchange Server 2007 Service Pack 1 (http://go.microsoft.com/fwlink/?LinkId=152559)
To resolve this problem in the release version of Exchange Server 2007, install Update Rollup 6 for Exchange Server 2007. For more information about Update Rollup 6 for Exchange Server 2007, see the following Exchange Help topic:
Description of Update Rollup 6 for Exchange Server 2007 (http://go.microsoft.com/fwlink/?LinkId=152561)
For more information about how to install the latest Exchange service pack or update rollup, see the following Exchange Help topic:
How to Obtain the Latest Service Pack or Update Rollup for Exchange 2007 (http://go.microsoft.com/fwlink/?LinkId=152570)

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates
817903  (http://support.microsoft.com/kb/817903/ ) New naming schema for Exchange Server software update packages

APPLIES TO
  • Microsoft Exchange Server 2007 Enterprise Edition
  • Microsoft Exchange Server 2007 Standard Edition
Keywords: 
kbqfe kbexpertiseinter kbhotfixrollup KB943163
 

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