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The Test-OwaConnectivity cmdlet and the Test-ActiveSyncConnectivity cmdlet do not run successfully on a computer that is running Exchange Server 2007

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Article ID:943163
Last Review:February 21, 2008
Revision:1.3

SYMPTOMS

On a computer that is running Microsoft Exchange Server 2007, the Test-OwaConnectivity cmdlet and the Test-ActiveSyncConnectivity cmdlet do not run successfully.

Additionally, you receive an error message that resembles the following error message:
[PS] drive :\Documents and Settings\msxservice>test-owaconnectivity
WARNING: The test was unable to log on to OWA due to an authentication failure.
WARNING: Test FAILED for URL 'https://mail. company name .com/owa/'.
Additionally, the following error message is logged in the Internet Information Services (IIS) logs:
The request failed with HTTP status 401: Access Denied
This problem occurs when the NetBIOS domain name is not identical to the first part of the fully qualified domain name (FQDN).

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RESOLUTION

To resolve this problem in Exchange Server 2007 Service Pack 1, install Update Rollup 1 for Exchange Server 2007 Service Pack 1. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
945684 (http://support.microsoft.com/kb/945684/) Description of Update Rollup 1 for Exchange Server 2007 Service Pack 1
To resolve this problem in the release version of Exchange Server 2007, install Update Rollup 6 for Exchange Server 2007.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
942846 (http://support.microsoft.com/kb/942846/) Description of Update Rollup 6 for Exchange Server 2007

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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MORE INFORMATION

For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684 (http://support.microsoft.com/kb/824684/) Description of the standard terminology that is used to describe Microsoft software updates
817903 (http://support.microsoft.com/kb/817903/) New naming schema for Exchange Server software update packages

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APPLIES TO
•Microsoft Exchange Server 2007 Enterprise Edition
•Microsoft Exchange Server 2007 Standard Edition

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Keywords: 
kbqfe kbexpertiseinter kbhotfixrollup KB943163

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