Article ID: 943163 - Last Review: February 21, 2008 - Revision: 1.5

The Test-OwaConnectivity cmdlet and the Test-ActiveSyncConnectivity cmdlet do not run successfully on a computer that is running Exchange Server 2007

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SYMPTOMS

On a computer that is running Microsoft Exchange Server 2007, the Test-OwaConnectivity cmdlet and the Test-ActiveSyncConnectivity cmdlet do not run successfully.

Additionally, you receive an error message that resembles the following error message:
[PS] drive :\Documents and Settings\msxservice>test-owaconnectivity
WARNING: The test was unable to log on to OWA due to an authentication failure.
WARNING: Test FAILED for URL 'https://mail. company name .com/owa/'.
Additionally, the following error message is logged in the Internet Information Services (IIS) logs:
The request failed with HTTP status 401: Access Denied
This problem occurs when the NetBIOS domain name is not identical to the first part of the fully qualified domain name (FQDN).
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RESOLUTION

To resolve this problem in Exchange Server 2007 Service Pack 1, install Update Rollup 1 for Exchange Server 2007 Service Pack 1. For more information about Update Rollup 1 for Exchange Server 2007 Service Pack 1, see the following Exchange Help topic:
Description of Update Rollup 1 for Exchange Server 2007 Service Pack 1 (http://go.microsoft.com/fwlink/?LinkId=152559)
To resolve this problem in the release version of Exchange Server 2007, install Update Rollup 6 for Exchange Server 2007. For more information about Update Rollup 6 for Exchange Server 2007, see the following Exchange Help topic:
Description of Update Rollup 6 for Exchange Server 2007 (http://go.microsoft.com/fwlink/?LinkId=152561)
For more information about how to install the latest Exchange service pack or update rollup, see the following Exchange Help topic:
How to Obtain the Latest Service Pack or Update Rollup for Exchange 2007 (http://go.microsoft.com/fwlink/?LinkId=152570)
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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
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MORE INFORMATION

For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates
817903  (http://support.microsoft.com/kb/817903/ ) New naming schema for Exchange Server software update packages
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APPLIES TO
  • Microsoft Exchange Server 2007 Enterprise Edition
  • Microsoft Exchange Server 2007 Standard Edition
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Keywords: 
kbqfe kbexpertiseinter kbhotfixrollup KB943163
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