Article ID: 943290 - Last Review: September 12, 2011 - Revision: 3.0

Error message when you try to upgrade Works 9 or Works SE 9 to an upgrade version of a 2007 Office suite

View products that this article applies to.
System TipThis article applies to a different operating system than the one you are using. Article content that may not be relevant to you is disabled.
Expand all | Collapse all

SYMPTOMS

When you try to upgrade Microsoft Works 9 or Microsoft Works SE 9 to an upgrade version of a 2007 Microsoft Office suite, you may receive the following error message:
Locate your earlier version of Microsoft Office.

Setup can’t find a version of Microsoft Office on your computer.
This problem occurs when you try to install one of the following 2007 Office suites:
  • Microsoft Office Professional 2007 upgrade version
  • Microsoft Office Small Business 2007 upgrade version
  • Microsoft Office Standard 2007 upgrade version
Back to the top

CAUSE

This problem occurs because of an error in Works 9 and in Works SE 9. During the upgrade process, Works does not provide the necessary information to the 2007 Office Setup program.
Back to the top

RESOLUTION

To resolve this problem, download the "Update for Microsoft Works 9 and Works SE 9," and then install the Office 2007 upgrade.

To obtain the update, visit the following Microsoft Web site:
http://www.microsoft.com/downloads/details.aspx?FamilyId=04446BAB-F439-4DB8-856B-2DE7234F22A0&displaylang=en (http://www.microsoft.com/downloads/details.aspx?FamilyId=04446BAB-F439-4DB8-856B-2DE7234F22A0&displaylang=en)
Back to the top

STATUS

Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the "Applies to" section.
Back to the top

MORE INFORMATION

The list of products that qualify for the upgrade version of the 2007 Office suite indicates that Works 9 is a qualifying product. The box for the upgrade version of the 2007 Office suite states the following:
The enclosed program will search your hard disk to confirm your eligibility for this upgrade. The software will install only if you are a licensed user of one of the following products:
  • Microsoft® Works 6.0 or later
  • Microsoft Works Suite 2000-2006 or later
  • Any 2000-2007 Office program or suite
  • Any Office XP Suite, except Student and Teacher Edition
Back to the top
APPLIES TO
  • Microsoft Office Professional 2007
  • Microsoft Office Small Business 2007
  • Microsoft Office Standard 2007
Back to the top
Keywords: 
kbupgrade kbsetup kbinstallation kbtshoot kbexpertisebeginner kbprb KB943290
Back to the top