Xbox 360: Description of the Xbox 360 "Friend get Friend" console promotion

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SUMMARY

This article describes the Xbox 360 "Friend get Friend" console promotion. The idea behind this campaign is “Persuade one of your friends to buy an Xbox 360 console and you’ll both get 10 free games”.

MORE INFORMATION

How the campaign works

  1. The Xbox 360 console owner receives an entry form from a participating retailer. Or, download an entry form from the following Xbox Web site: http://www.xbox.com/10gamesearch
  2. The Xbox 360 console owner adds the following information to the form, and then gives it to a friend:
    • name
    • e-mail
    • console serial number
  3. The friend then buys a console, completes the form with their information, and includes s a copy of their Xbox 360 sales receipt.
  4. The friend sends the fully completed form and receipt to Microsoft.
  5. Microsoft checks all entries and 2-4 weeks later sends game tokens by e-mail to successful participants and their friends.
  6. Unsuccessful participants will be sent an explanation e-mail to reduce potential customer service issues.

Participating countries valid purchase dates

Collapse this tableExpand this table
Participating CountryURLStart DateEnd Date
UKhttp://www.xbox.com/en-gb/10gameseach1 October, 200731 December, 2007
IRELANDhttp://www.xbox.com/en-ie/10gameseach1 October, 200731 December, 2007
FRANCEhttp://www.xbox.com/fr-fr/10jeuxchacun1 October, 200731 December, 2007
GERMANYhttp://www.xbox.com/de-de/10kostenlosespiele1 October, 200730 November, 2007
SPAINhttp://www.xbox.com/es-es/10juegosacadauno1 October, 200731 December, 2007
ITALYhttp://www.xbox.com/it-it/10giochigratuiti1 October, 200731 December, 2007
NETHERLANDShttp://www.xbox.com/nl-nl/10gratisgames15 October, 200731 December, 2007
BELGIUMhttp://www.xbox.com/fr-be/10jeuxchacun1 October, 200731 December, 2007
PORTUGALhttp://www.xbox.com/pt-pt/10jogosgratuitos1 October, 200731 December, 2007
AUSTRIAhttp://www.xbox.com/de-at/10gamesfurjeden1 October, 200730 November, 2007
SWITZERLANDhttp://www.xbox.com/de-ch/10kostenlosespiele1 October, 200730 December, 2007
http://www.xbox.com/fr-ch/10jeuxgratuits
SWEDENhttp://www.xbox.com/sv-se/10gratisspel1 October, 200731 December, 2007
NORWAYhttp://www.xbox.com/nb-no/10gratisspill1 October, 200731 December, 2007
DENMARKhttp://www.xbox.com/da-dk/10gratisspil1 October, 200731 December, 2007

List of 10 free games


  • Sensible World of Soccer
  • Sonic the Hedgehog
  • Street Fighter II' Hyper Fighting
  • Bomberman LIVE
  • Marble Blast Ultra
  • Spyglass Board Games
  • Small Arms
  • 3D Ultra MiniGolf Adventures
  • Assault Heroes
  • Zuma Deluxe

FAQ


General

Q1: My friend is / I am under 16, can we still participate?
A1:
No. This promotion is only open to customers aged 16 and above to comply with each country's game ratings laws.

Q2: My friend is located in another European country, can I invite them to participate?
A2:
No. This offer is available only to people within the following countries: United Kingdom, Ireland, France, Germany, Switzerland, Austria, Belgium, Netherlands, Spain, Italy, Portugal Finland, Sweden, Norway and Denmark.

Q3: My friend is located in Greece, Poland, Hungary, Czech Republic, Slovakia, or South Africa - can I invite him to participate?
A3:
No. Unfortunately those are not participating countries because they do not have Xbox LIVE officially.

Participating in the offer - Xbox 360 owner

Q4: My friend already has an Xbox 360, can I still invite him to participate?
A4:
Not unless your Friend buys another, new Xbox 360 between the start date and the end date of the promotion.

Q5: My friend does not have an Xbox 360, can I still invite him or her to join?
A5:
No, not unless you buy another, new Xbox 360 between the start date and the end date of the promotion.

Q6: I do not have any friends who want to buy an Xbox 360 but my sister/brother/friend knows someone. Can I invite them to participate?
A6:
Yes. You can invite anyone you want to as long as they purchase an Xbox 360 within the dates of the offer, have a broadband connection, and are located in one of the participating European countries.

Q7: I have more friends I'd like to invite. Can I invite more than 1 of my friends?
A7:
You can only invite 1 friend on each form. However, you can download more forms to invite additional friends from Xbox.com. However, regardless of how many of your friends purchase an Xbox 360 and qualify for the offer, you will only receive one prize of 10 free Xbox LIVE Arcade games for the first friend who qualifies.

Q8: I wasted an invite on a friend who now does not want to participate. Can I resubmit a new form with a new friend?
A8:
Yes, you can download more forms from Xbox.com to invite additional friends. However, regardless of how many of your friends purchase an Xbox 360 and qualify for the offer, you will only receive one prize of 10 free Xbox LIVE Arcade games for the first friend who qualifies.

Participating in the offer - non-Xbox 360 owner

Q9: Does it matter which Xbox 360 SKU I buy?
A9:
No. This offer is open to anyone who buys a new and boxed Xbox 360 from a recognised retailer. You could buy the CORE model, Pro, Arcade, or Elite model; or a bundle such as the Halo 3 Console. However, this offer is not open to purchases of second-hand purchases, imported consoles, or those purchased in private sales.

Q10: How do I participate in this offer if I do not have broadband Internet?
A10:
You can participate in the offer even if you do not have broadband Interne. However, you must connect your Xbox 360 to a broadband connection and create an Xbox LIVE SILVER membership to download your free games. You do not have to be connected to LIVE to play your Arcade games.

Q11: What happens if my friend purchases their Xbox 360 after the end date of the offer?
A11:
Sorry. Neither of you will be eligible for your reward. In order to be eligible we must receive a valid entry form with receipt for purchase of a Xbox 360 before the closing date of the offer.

Why haven't I received my tokens?

Q12: My friend bought an Xbox and sent in the form a long time ago. Where are my free games?
A12:
Please allow 3-4 weeks for us to process your entry. Please check your inbox for the e-mail address that you entered on the form. Remember to check the Junk mail folder too. If there was a problem with your entry you or your friend will receive an e-mail explaining why.

Agent If the customer is not satisfied after these answers then please collect their name, e-mail address and the console serial number that were used on the entry form and forward this information to xboxwins@microsoft.com

Q13: My friend and I sent in our form. He's received his games in an e-mail, but I don't have mine. Where are they?
A13:
Please check your inbox for the e-mail address that you entered on the form. Remember to check the Junk mail folder too. If there was a problem with your entry you or your friend should have received an e-mail explaining why.

Note It is possible that someone else invited the same friend to participate and we received their entry first. According to the terms and conditions if more than one Participant nominates the same Friend, only the entry that is received by us first shall be eligible for a prize. Also, if we could not read your handwriting we may not have been able to send you your games.

Agent If the customer is not satisfied after these answers then please collect their name, e-mail address and the console serial number that were used on the entry form and forward this information to xboxwins@microsoft.com

Q14: My friend / I received an e-mail saying we did not qualify because we did not include a console serial number - what should we do?
A14:
In order to qualify for this offer, you and your friend must each include the Xbox 360 Console Serial Numbers for the console that you own. You can find the serial number on the back of the console. Please download a new form from Xbox.com, complete all the fields including Console Serial Number, attach a valid receipt for a new Xbox 360 between the start date and the end date for the promotion and send it to us.

Q15: My friend / I received an e-mail saying we did not qualify because we used a console serial number that has already been used - what should we do?
A15:
The terms and conditions for this promotion state that duplicate entries will be considered invalid. If more than one Participant or Friend uses the same Xbox 360 console serial number, then only the entry received by us that first includes that serial number shall be eligible for a prize.

Q16: When will I receive my free games?
A16:
If you qualify, the Redeemable Games Tokens will be emailed to you within 3-4 weeks of the date we receive your valid entry form.

Q17: I sent you my receipt and now I need it back.
A17:
Sorry, we cannot return your receipt. The entry form clearly stated to send a copy, not your original.

Q18: My question was not answered. Is there someone I can contact?
A18:
You can e-mail xboxwins@microsoft.com if you still have problems. We will try to respond within 3 days. You will receive a faster response if you can write your e-mail in English.

Properties

Article ID: 943296 - Last Review: July 24, 2008 - Revision: 1.1
APPLIES TO
  • Microsoft Xbox
  • Microsoft XBox 360 Video Game System
Keywords: 
kbpubtypekc kbinfo kbxbox360europeportal kbxboxmarketing KB943296

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