Outlook 2007 prompts you for your credentials when you connect to a LAN with a smart card

Article translations Article translations
Article ID: 943356 - View products that this article applies to.
Expand all | Collapse all

On This Page


You use a smart card to connect a Windows Vista-based portable computer to a LAN, and you start Microsoft Office Outlook 2007. Then, you disconnect from the LAN. When you reconnect to the LAN with the smart card, and then start Outlook 2007, you are prompted to enter your LAN credentials. This behavior occurs because Outlook 2007 does not recognize that the smart card contains a valid set of credentials.


How to obtain the hotfix

This issue is fixed in the Outlook 2007 post-Service Pack 1 Hotfix Package that is dated January 28, 2008. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
941275 Description of Outlook 2007 post-Service Pack 1 hotfix package: January 28, 2008


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.


Article ID: 943356 - Last Review: February 25, 2008 - Revision: 1.2
  • Microsoft Office Outlook 2007
kboffice2007presp2fix kbhotfixrollup kboffice2007postrtmfix kbsmartcard kbpasswords kbtshoot kbexpertiseinter kbqfe kbbug kbfix KB943356

Give Feedback


Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com