Error message when you try to install Exchange Server 2007: "[ERROR] Access to the path '<Drive_Letter>:\Setup\ServerRoles\Common\64' is denied"

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Article ID: 943507 - View products that this article applies to.
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SYMPTOMS

When you try to install Microsoft Exchange Server 2007, you may receive the following error message:
[ERROR] Access to the path 'Drive_Letter:\Setup\ServerRoles\Common\64' is denied.
However, when you view the contents of the Exchange Server 2007 installation DVD, you do not find a folder that is named 64 in the following path:
\Setup\ServerRoles\Common

CAUSE

This issue may occur when you try to install Microsoft Exchange Server 2007 from one of the following sources:
  • From a DVD drive that has high disk latency.
  • Over a local area network (LAN) that has low bandwidth.

RESOLUTION

To resolve this issue, you must first copy the whole contents of the installation DVD to a folder on the local drive. Then, you must start Setup from the folder on the local drive.

MORE INFORMATION

When this issue occurs, the following entries are logged in the Setup log.

Note Typically, the Setup log is located in the following path:
C:\ExchangeSetupLogs


[2/9/2007 8:50:26 PM] [1] Exception : 
System.Management.Automation.CmdletInvocationException: Access to the path 
'<Drive_Letter>:\Setup\ServerRoles\Common\64' is denied. ---> 
System.UnauthorizedAccessException: Access to the path 
'<Drive_Letter>:\Setup\ServerRoles\Common\64' is denied. at System.IO.__Error.WinIOError(Int32 
errorCode, String maybeFullPath) at System.IO.FileStream.Init(String path, FileMode 
mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 
bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, 
Boolean bFromProxy) at System.IO.FileStream..ctor(String path, FileMode mode, 
FileAccess access, FileShare share, Int32 bufferSize, FileOptions options, String 
msgPath, Boolean bFromProxy) at System.IO.FileStream..ctor(String path, FileMode 
mode, FileAccess access, FileShare share) at 
Microsoft.PowerShell.Commands.UtilityCommon.MasterStreamOpen(Cmdlet cmdlet, String 
filePath, Encoding encoding, Boolean defaultEncoding, Boolean Append, Boolean 
Force, Boolean NoClobber, FileStream& fileStream, StreamWriter& streamWriter, 
FileInfo& readOnlyFileInfo) --- End of inner exception stack trace --- at 
System.Management.Automation.Parser.PipelineNode.Execute(Array input, Pipe 
outputPipe, ArrayList& resultList) at 
System.Management.Automation.Parser.PipelineNode.Execute(Array input, Pipe 
outputPipe) at System.Management.Automation.Parser.ifStatementNode.Execute(Array 
input, Pipe outputPipe, ArrayList& resultList) at 
System.Management.Automation.Parser.StatementListNode.Execute(Array input, Pipe 
outputPipe, ArrayList& resultList) 
[2/9/2007 8:50:26 PM] [1] [WARNING] An unexpected error has occurred and a Watson dump is being generateDrive_Letter: Access to the path '<Drive_Letter>:\Setup\ServerRoles\Common\64' is denied. 
[2/9/2007 8:50:26 PM] [1] [ERROR] Access to the path '<Drive_Letter>:\Setup\ServerRoles\Common\64' is denied. 
[2/9/2007 8:50:26 PM] [1] [ERROR] Access to the path '<Drive_Letter>:\Setup\ServerRoles\Common\64' is denied. 
[2/9/2007 9:16:44 PM] [0] End of Setup

Properties

Article ID: 943507 - Last Review: November 1, 2007 - Revision: 1.0
APPLIES TO
  • Microsoft Exchange Server 2007 Enterprise Edition
  • Microsoft Exchange Server 2007 Standard Edition
Keywords: 
kberrmsg kbtshoot kbsetup kbprb kbexchsetup kbexpertiseadvanced kbinstallation KB943507

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