In Virtual Server 2005 R2, virtual machines that are running Windows Vista guest operating systems display a "Stop 0x000000D1" error message and then restart unexpectedly

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Article ID: 943666 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • Some virtual machines in a Microsoft Virtual Server 2005 R2 environment are running Windows Vista guest operating systems.
  • The latest version of Virtual Machine Additions is installed on these virtual machines.
  • You restart multiple Windows Vista guest operating systems at the same time.
In this scenario, the Windows Vista guest operating systems restart unexpectedly after the following Stop error message is displayed:
Stop 0x000000D1 (parameter1, parameter2, parameter3, parameter4)
DRIVER_IRQL_NOT_LESS_OR_EQUAL
Notes
  • The parameters in this Stop error message vary, depending on the computer's configuration.
  • Not all "Stop 0x000000D1" errors are caused by this problem.

RESOLUTION

After you apply this hotfix, Virtual Machine Additions is upgraded from build 13.813 to build 13.814.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Virtual Server 2005 R2 with Service Pack 1.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

Post-installation instructions

After you apply this hotfix, you must remove Virtual Machine Additions and then reinstall Virtual Machine Additions for each virtual machine that has this problem. Then, restart the guest operating systems on which you reinstalled Virtual Machine Additions.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Virtual Server 2005 R2 with Service Pack 1, x86-based versions
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File nameFile versionFile sizeDateTimePlatform
Vssrvc.exe1.1.605.03,373,08818-October -2007‏‎6:09x86
Virtual Server 2005 R2 with Service Pack 1, x64-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Vssrvc.exe1.1.605.06,018,59218-October -2007‏‎6:11x64
Guest operating system
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File nameFile versionFile sizeDateTimePlatform
Vpcshexg.dll13.81482,99216-Oct-‎200712‎:38x86
Mrxvpc.sys13.814102,44816-Oct-‎200712‎:38x86
Mrxvpcnp.dll13.81470,70416-Oct-‎200712‎:38x86
Vpcmap.exe13.81478,89616-Oct-‎200712‎:38x86
Vmusrvc.exe13.814144,43216-Oct-‎200712‎:41x86
Vmsrvc.exe13.814111,66416-Oct-‎200712‎:41x86
Vmsrvc.sys13.81465,07216-Oct-‎200712‎:41x86
Vmsrvc.dll13.81478,89616-Oct-‎200712‎:41x86

WORKAROUND

To work around this problem, remove Virtual Machine Additions on the virtual machines.

Note Some performance issues, display issues, or mouse issues may occur if Virtual Machine Additions is removed or disabled.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 943666 - Last Review: October 8, 2011 - Revision: 2.0
APPLIES TO
  • Microsoft Virtual Server 2005 R2 Service Pack 1, when used with:
    • Microsoft Virtual Server 2005 R2 Enterprise Edition
    • Microsoft Virtual Server 2005 R2 Standard Edition
Keywords: 
kbautohotfix kbexpertiseinter kbbug kbfix kbHotfixServer kbqfe KB943666

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